Obtain an API key with the proper scope for blog resources and configure it in your integration settings.
Set up OAuth or API credentials in FreeScout so it can securely call the Blogs API.
Core endpoints include GET /blogs/posts and related endpoints: GET /blogs/posts/url-slug-exists, GET /blogs/categories, GET /blogs/authors, POST /blogs/posts, PUT /blogs/posts/:postId, GET /blogs/posts, and GET /blogs/posts/:postId to read existing posts.
Trigger: a new FreeScout conversation or ticket is created.
Actions: create a blog post via POST /blogs/posts with title from the ticket subject, content from the message body, and assign category and author as needed.
POST /blogs/posts
title, content, excerpt, category_id, author_id, status
Trigger: FreeScout ticket updates (status changes or content edits).
Actions: update via PUT /blogs/posts/:postId to refresh content and metadata.
PUT /blogs/posts/:postId
postId, title, content, status
Trigger: new FreeScout tags are assigned or categories updated.
Actions: map FreeScout categories to blog categories via GET /blogs/categories, assign authors via GET /blogs/authors, and update the post metadata.
PUT /blogs/posts/:postId
postId, category_id, author_id
Faster content creation directly from support conversations without writing code.
Consistent voice and branding across support tickets and blog posts.
Automated publishing workflows save time and reduce human errors.
This glossary defines API, endpoints, triggers, actions, and data mappings used to connect FreeScout with the Blogs API.
Application Programming Interface that enables different apps to talk to each other and exchange data.
Specific URLs and HTTP methods (GET, POST, PUT, DELETE) that perform actions.
Events in one system that start an automated workflow in another.
Field-to-field mappings that translate data between FreeScout and Blogs API.
Automatically draft a blog post from a FreeScout conversation, including subject, summary, and key details.
Aggregate popular FreeScout topics into a weekly blog roundup with scheduled publishing.
Convert frequently asked questions from FreeScout into knowledge base articles.
Generate API keys for both systems and configure them in your integration platform.
Map FreeScout fields to blog post fields (title, content, category, author) and connect the required endpoints.
Run tests, set up error alerts, and enable automation in production.
You can use API keys with the required scopes to access blog resources. Store keys securely and rotate them regularly. Test the connection in a staging environment before going live. Use documented authentication methods to minimize downtime.
Publishing a post typically requires POST /blogs/posts to create content and PUT /blogs/posts/:postId to update it. You may also call GET /blogs/posts/url-slug-exists to ensure unique slugs, and GET /blogs/categories and GET /blogs/authors to map metadata. Ensure your FreeScout data mappings align with title, content, category, and author fields.
Yes. You can map FreeScout fields to corresponding blog fields (title, content, category_id, author_id). Use GET /blogs/categories and GET /blogs/authors to populate valid options and ensure posts appear under the correct taxonomy.
Implement retries with exponential backoff and log failures for visibility. Use idempotent POST requests when possible and verify data integrity after each retry. Monitor error metrics to adjust timeouts and retry limits.
API rate limits depend on your GHL API plan. Plan for burst traffic and use batching where supported. Implement backoff and queueing to avoid hitting limits, and alert on rate limit events.
No heavy coding is required. The integration is designed for no-code or low-code setups using your favorite automation platform. If you need custom logic, lightweight scripting can be added, but many workflows can be achieved with built-in actions.
API keys are created in your FreeScout and Blogs API accounts. Access instructions and key management options are found in the account or developer settings of each platform. Store keys securely and document their usage in your integration project.
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Complete Operations Catalog - 126 Actions & Triggers
