Begin by authenticating your Blogs API connection using API credentials or OAuth as provided by your GHL account.
Freshdesk must authorize access to your Blogs API data and set up secure tokens for ongoing synchronization.
Key endpoints include: GET /blogs/posts, POST /blogs/posts, PUT /blogs/posts/:postId, GET /blogs/categories, GET /blogs/authors, GET /blogs/posts/url-slug-exists, POST /blogs/post-update.write.
Trigger: When a new blog post is published, update Freshdesk knowledge base.
Actions: Create or update KB articles; link to tickets where relevant.
Methods/Paths: POST /blogs/posts, PUT /blogs/posts/:postId
Key fields: title, content, slug, authorId, categoryId
Trigger: New Freshdesk tickets trigger article drafts.
Actions: Create article draft; attach ticket details; publish after approval.
Paths: POST /blogs/posts, GET /blogs/authors
Fields: postId, ticketReference, status, title
Trigger: User activity in Freshdesk prompts related blog updates.
Actions: Update blog posts; sync categories and tags.
Paths: GET /blogs/categories, GET /blogs/authors, GET /blogs/posts
Fields: categories, authors, postId
Automate content creation and updates without writing code.
Keep knowledge base in sync with support interactions automatically.
Speed up agent onboarding with ready-to-use articles and prompts.
This glossary explains the core elements and processes used in the integration.
GHL API is the set of endpoints you can call to interact with the GHL platform.
A blog post object in the Blogs API representing an article, draft, or published piece.
An endpoint is a specific URL in an API that performs an action or returns data.
Authentication is the process of verifying identity to access the API.
Turn support insights into article drafts automatically.
Keep the knowledge base fresh by publishing updates from blogs.
Embed product updates from blogs into tickets for reference.
Obtain OAuth tokens or API keys from GHL and Freshdesk.
Map the relevant endpoints to Freshdesk events.
Run tests to verify data flow and automate in your live environment.
The Blogs API provides endpoints to manage blog content from Freshdesk, enabling automated content workflows. To set this up, create an API user, grant the necessary permissions, and generate tokens for secure access. This creates an automated flow that keeps articles up to date without manual editing.
No-code options exist via automations and visual builders that map events to actions. A basic understanding of API concepts helps, but templates and triggers let you implement common integrations without writing code.
For basic sync, start with endpoints that create or update posts and fetch categories and authors. A typical starting set includes POST /blogs/posts, PUT /blogs/posts/:postId, GET /blogs/categories, and GET /blogs/authors to establish data flow.
Yes, we provide templates and step-by-step guides with sample payloads to help you validate the integration quickly. Use these resources to adapt to your data model.
Secure authentication uses OAuth or API keys with scoped permissions. Never share tokens publicly and rotate credentials regularly. Follow best practices for key management.
Yes. You can customize mappings, fields, and triggers to fit your data model, including article titles, content blocks, and metadata like SEO tags.
Most integrations provide logs and error dashboards. Look for API call histories, failed retries, and webhook events in the integration section and set up alerts as needed.
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Complete Operations Catalog - 126 Actions & Triggers
