Obtain your Blogs API credentials and configure them in the Freshservice integration. Use an API key or OAuth token to authorize requests from the GHL connector.
Grant the Zapier Freshservice app permission to read and write data. Complete any OAuth consent or API key setup required by Freshservice.
GET emails/builder GET emails/builder.write POST emails/builder POST /emails/builder/data DELETE /emails/builder/:locationId/:templateId emails/schedule.readonly GET emails/schedule GET blogs/post.write POST /blogs/posts PUT /blogs/posts/:postId GET /blogs/posts/url-slug-exists GET /blogs/categories GET /blogs/authors
Trigger: A new blog post is published in Blogs API.
Action: Create a Freshservice ticket with the post title, summary, and link to the post.
POST /blogs/posts
title, excerpt, author, publishDate, content, url
Trigger: A blog post in Blogs API is updated.
Action: Update the corresponding Freshservice ticket or knowledge item with new content.
PUT /blogs/posts/:postId
postId, title, status, updatedAt
Trigger: Changes in blog categories or authors are detected.
Action: Update related Freshservice records with the new category or author details.
GET /blogs/categories and GET /blogs/authors
categoryId, name; authorId, name
Automate content-to-ticket workflows to save time and reduce manual data entry.
Centralize data sync so teams see up-to-date blog data in Freshservice.
Improve response times for content and support teams through real-time updates.
Key elements include endpoints, triggers, actions, authentication, and data mapping used to automate connecting Blogs API with Freshservice.
A defined set of rules that allows software components to communicate.
A specific URL and HTTP method used to perform an action.
An event that starts an automation workflow.
Methods used to verify identity between apps (API keys, OAuth tokens).
Automatically create a Freshservice ticket whenever a new blog post is published in Blogs API.
Sync post updates to Freshservice knowledge base articles for quick reference.
Notify teams about new author contributions via Freshservice notifications.
Set up credentials and authorize the connection between Blogs API and Freshservice.
Choose the blog data fields to sync and map them to Freshservice fields.
Build automated workflows using the triggers and actions described above.
The Blogs API integration with Freshservice enables you to automate how blog content is created, updated, and surfaced within your support and ops workflows. It connects your Blogs API endpoints to Freshservice actions, so your team can respond faster. In practice, you set up triggers for new posts or updates and map fields like title, summary, author, and URL to Freshservice fields.
Endoints used include creating posts (POST /blogs/posts), updating posts (PUT /blogs/posts/:postId), and reading categories and authors (GET /blogs/categories, GET /blogs/authors). You can also fetch slug existence (GET /blogs/posts/url-slug-exists) to avoid duplicates. We provide a concise endpoint list to help you pick the right actions for your workflows.
Authentication is typically handled via API keys or OAuth tokens configured in the Zapier Freshservice app. After you authorize, your requests to the Blogs API endpoints are authenticated automatically.
Yes. You can update a blog post and reflect those changes in Freshservice by triggering a PUT call to /blogs/posts/:postId and syncing the updated fields back into the ticket or knowledge base entries.
Map blog fields such as title, excerpt, author, and publishDate to corresponding Freshservice fields. Use data mapping in the connector to ensure data lands in the right places.
Endpoint specific rate limits vary by your GHL plan and Freshservice configuration. In general, design workflows to batch requests when possible and respect each API’s quota.
Yes. You can find example workflows and templates in the connection documentation or by exploring the Zapier app gallery for Blogs API and Freshservice integrations.
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Complete Operations Catalog - 126 Actions & Triggers
