Authenticate requests to the Blogs API using your GHL API credentials and the required scope emails/builder.readonly. Protect credentials and rotate keys regularly.
Authorize Jitbit Helpdesk to access the Blogs API by registering the app in the GHL developer portal and using client credentials to obtain access tokens for API requests.
Key endpoints include reading and managing email templates (GET emails/builder, POST emails/builder, DELETE …), managing blog posts (POST /blogs/posts, PUT /blogs/posts/:postId), slug checks (GET /blogs/posts/url-slug-exists), and reading/assigning categories and authors (GET /blogs/categories, GET /blogs/authors). This provides the building blocks for automating content creation, updates, and classification via Jitbit Helpdesk workflows.
Trigger: when a new article is added in Jitbit Helpdesk, automatically create a corresponding post in Blogs API.
Actions: Post content to POST /blogs/posts using title, content, authorId, and categoryId; capture postId for future updates.
POST /blogs/posts
title, content, excerpt, authorId, categoryId, slug
Trigger: when a Helpdesk article is edited, update the corresponding blog post in Blogs API.
Actions: PUT /blogs/posts/:postId with new title or content; optionally refresh slug.
PUT /blogs/posts/:postId
postId, title, content, slug
Trigger: new blog posts trigger automatic mapping to categories and authors.
Actions: POST /blogs/categories and POST /blogs/authors as needed; assign categoryId and authorId in the post payload.
POST /blogs/categories and POST /blogs/authors
categoryName, authorName
Automate content publishing and updates without writing code—simple workflow automations.
Keep blog content and Helpdesk data in sync for accurate customer communications and knowledge sharing.
Speed up agent responses by surfacing blog posts directly in Helpdesk conversations and tickets.
This glossary defines core terms, endpoints, authentication scopes, and common data mappings used when integrating Blogs API with Jitbit Helpdesk.
The programmatic interface provided by GHL to manage assets, endpoints, and workflows within the platform.
An API layer for creating and managing blog posts, categories, authors, and validating URL slugs for published content.
A slug is the URL-friendly identifier derived from a post title, used in the permalink.
A webhook is a callback from one system to another that triggers actions when specified events occur.
Set up a flow to publish new Helpdesk articles as Blog posts in Blogs API once they are approved to keep content aligned across channels.
When new blogs go live, generate corresponding Helpdesk knowledge base entries to accelerate agent support.
Automatically map authors and categories between Blogs API and Jitbit Helpdesk to maintain consistent taxonomy.
Obtain your GHL API key and secret, ensuring the scope includes emails/builder.readonly and any required write permissions, then configure them in Jitbit Helpdesk.
Map Helpdesk triggers to Blogs API endpoints (for example, create post with POST /blogs/posts, update with PUT /blogs/posts/:postId, and slug checks with GET /blogs/posts/url-slug-exists) and set authentication.
Run tests, validate data flow, monitor webhook events and API responses, then deploy to production.
No coding is required for basic connections when you use built-in workflows in Jitbit Helpdesk and the Blogs API. You can start with triggers, actions, and data mappings that do not require custom scripts. For more advanced automations, you can layer in additional steps using no-code automation tools or your existing workflow designer.
The core endpoint for creating posts is POST /blogs/posts. To update, use PUT /blogs/posts/:postId. To check slug availability, use GET /blogs/posts/url-slug-exists. For retrieving available categories or authors, you can also call GET /blogs/categories and GET /blogs/authors.
Use GET /blogs/posts/url-slug-exists to confirm if a slug is already taken. If true, modify slug or generate a new one. This helps prevent conflicts and broken links when auto-publishing from Helpdesk.
Yes, you can schedule future posts by providing a publish_at timestamp in the post payload if the API supports it, or by using a separate scheduler/automation. Coordinate with your Jitbit Helpdesk workflow to trigger publishing at the desired time and ensure timezone accuracy.
Manage authors via GET /blogs/authors and update with PUT /blogs/authors/:authorId if supported; similarly for categories with /blogs/categories. Assign IDs in the post payload to ensure correct attribution.
GHL typically uses API credentials and access tokens; ensure your app has the correct scope (emails/builder.readonly for read operations) and that tokens are refreshed before expiry. Keep credentials secure and rotate keys regularly.
Go to the GHL developer portal, create an app, and generate an API key/secret; select the required scopes such as emails/builder.readonly. In Jitbit Helpdesk, configure the app with these credentials to enable API calls.
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