To authorize, generate an API key for Blogs API and grant the scope emails/builder.readonly. Use the standard OAuth 2.0 flow or token-based access provided by the GHL developer portal, and store credentials securely.
Authenticate Kayako by creating an API key or using OAuth to connect to the Blogs API. Use the Kayako admin console to authorize scope and test the connection from your connectors panel.
– GET emails/builder – emails/builder.write – POST /emails/builder – POST /emails/builder/data – DELETE /emails/builder/:locationId/:templateId – emails/schedule.readonly – GET emails/schedule – blogs/post.write – POST /blogs/posts – blogs/post-update.write – PUT /blogs/posts/:postId – blogs/check-slug.readonly – GET /blogs/posts/url-slug-exists – blogs/category.readonly – GET /blogs/categories – blogs/author.readonly – GET /blogs/authors
Trigger: when a new blog post is published in Blogs API, create or update a Kayako ticket or knowledge item.
Actions: create a ticket, add a note, or update an existing ticket with the post title and link.
GET /blogs/posts
postId, title, url, slug, publishedAt, authorName
Trigger: when a blog post is updated in Blogs API
Actions: update Kayako ticket content and add change notes.
PUT /blogs/posts/:postId
postId, title, summary, content, updatedAt
Trigger: a new author or category is added in Blogs API
Actions: create or update corresponding items in Kayako or attach as metadata to tickets
GET /blogs/authors
authorId, name, bio
Automate content-to-ticket workflows without writing code.
Centralize notifications and status updates in one place.
Improve response times and customer satisfaction with real-time syncing.
This glossary covers terms used in this guide: GHL, endpoints, posts, authors, categories, tickets, and webhooks.
GHL API is the set of web endpoints that connect GHL with external apps to automate workflows and data sharing.
An API endpoint is a specific URL that performs a function or returns data for a request.
A webhook notifies another service in real time when a defined event occurs.
A slug is the URL-friendly identifier used for posts or categories.
Automatically generate support tickets whenever a new post is published, with a direct link to the post.
Attach updated post summaries to the corresponding Kayako ticket to keep teams informed.
When posts are approved or updated, create Knowledge Base articles in Kayako.
In the GHL developer portal, generate API credentials and grant the required scopes for your workflow.
Select the endpoints you will use and map postId, title, url, slug, and author fields to Kayako ticket fields.
Run tests, set up alerts, and verify data syncing across systems.
Blogs API authentication uses token-based access with an API key or OAuth 2.0. In the GHL developer portal, generate credentials and grant the necessary scope for the endpoints you plan to use. Store credentials securely and rotate them regularly. Once connected, your app can request tokens and refresh as needed. Always verify that the access token is valid before making API calls and handle 401 errors by re-authenticating.
The primary endpoints for blog data include retrieving posts, creating new posts, updating existing posts, and slug checks. Typical calls include GET /blogs/posts, POST /blogs/posts, PUT /blogs/posts/:postId, and GET /blogs/posts/url-slug-exists to ensure unique slugs. You can also use GET /blogs/authors and GET /blogs/categories to enrich posts with author and category data. Organize your mappings to Kayako fields so that post titles map to ticket subjects and post URLs map to ticket references.
Map post fields to Kayako ticket fields by aligning postId with a ticket reference, title with the ticket subject, and url with a note or custom field. You can also include the post content as a ticket note or link. Consider using a background job to update the ticket when the post is edited. Keep a changelog to track which fields trigger updates and ensure data consistency across systems.
Yes. You can automatically create Kayako knowledge base articles from new blog posts by routing post content to the knowledge base creation endpoint in Kayako. Configure a trigger for new post events and map the required fields to KB article title, body, and category. Automating this reduces manual work and keeps your knowledge base aligned with published content.
Test the integration in a sandbox or staging environment by publishing a test post and verifying that the corresponding Kayako ticket or KB article is created or updated. Check the response codes and payloads from the API calls. Enable detailed logging in your connector to observe any failures. Use small, repeatable tests to confirm data integrity before going live.
There can be rate limits depending on your plan and the endpoints used. Monitor quotas in the GHL developer console and implement backoff strategies if you approach limits. Batch requests where possible and stagger polling to avoid spikes. If you anticipate high volume, consider a staged rollout or caching strategy to reduce unnecessary calls.
Logs are typically available in the connector or integration platform dashboard. Look for a logs or history tab to view request/response details, statuses, and errors. For troubleshooting, enable verbose logging and review HTTP status codes (401 auth, 403 forbidden, 404 not found, 422 validation). Export logs for sharing with support if you need assistance.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
