Use OAuth 2.0 or an API key to authorize requests to the Blogs API. Store credentials securely and grant only the scopes you need.
SysAid authenticates via API tokens or OAuth, with limited scopes to protect data. Generate a token in SysAid and apply it to your integration.
Key endpoints used in this guide include: GET emails/builder, GET emails/builder.readonly, POST emails/builder, POST /emails/builder/data, DELETE /emails/builder/:locationId/:templateId, emails/schedule.readonly, GET emails/schedule, blogs/post.write, POST /blogs/posts, blogs/post-update.write, PUT /blogs/posts/:postId, blogs/check-slug.readonly, GET /blogs/posts/url-slug-exists, blogs/category.readonly, GET /blogs/categories, blogs/author.readonly, GET /blogs/authors.
Trigger: A new post is published in Blogs API.
Actions: Create a SysAid ticket or note using post data and a linked category.
Method: POST /blogs/posts
Key fields: postId, title, slug, summary
Trigger: SysAid updates post status.
Actions: PUT /blogs/posts/:postId to update status and publish state.
Method: PUT /blogs/posts/:postId
Key fields: postId, status
Trigger: Blog post changes or schedule digest.
Actions: GET /blogs/categories, GET /blogs/authors to enrich notifications; POST /emails/builder to craft email templates.
Method: GET /blogs/categories, GET /blogs/authors, POST /emails/builder
Key fields: categoryId, authorId
Build powerful automations without writing code, connecting your CMS with support workflows.
Speed up response times by archiving blog alerts directly into SysAid tickets.
Scale operations as you publish more content with reusable templates and triggers.
This glossary defines common elements and processes: endpoints, triggers, actions, and data mapping between Blogs API and SysAid.
A specific URL and HTTP method you call to perform an action.
A credential used to prove identity when accessing the API.
A URL-friendly identifier for a blog post used in routing and links.
A record in SysAid representing an issue or task created from blog data.
Turn new blog posts into SysAid tickets with mapped fields and due dates.
Capture blog comments and create follow-up tasks in SysAid for engagement.
Send periodic digests to teams summarizing blog activity and action items.
Obtain API credentials from Blogs API and SysAid and store them securely.
Connect accounts in your integration platform and set required scopes.
Create actions and triggers to map blog data to SysAid tickets and notifications.
No extensive coding is required. The Blogs API and SysAid integration can be built using visual automation tools like Zapier. Start with a simple trigger and progressively add actions as you validate each step. This guide provides clear, code-free patterns you can replicate.
You will typically need endpoints that create and update posts, check slug availability, and retrieve authors and categories. Examples include POST /blogs/posts, PUT /blogs/posts/:postId, GET /blogs/posts/url-slug-exists, GET /blogs/categories, and GET /blogs/authors. Map these fields to SysAid ticket data or notes as needed.
Test the connection by triggering a sample blog post and verifying data flow into SysAid. Use sandbox or test accounts, and validate status replies from the API. Check field mappings and error messages to address issues quickly.
Yes. You can map blog post data (title, excerpt, author, and category) to SysAid tickets, notes, or custom fields. Use data mapping rules in your integration tool to ensure consistency across systems.
Common methods include OAuth 2.0 with token exchange, or API keys. Follow the provider’s documentation to configure credentials, scopes, and rotation policies to keep access secure.
Rate limits vary by endpoint. Plan for retries with exponential backoff and implement graceful error handling to avoid disruptions during peak publish times.
Yes. Many platforms offer boilerplate notification templates you can customize. You can also craft your own using email builders or your automation tool to align with your brand.
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Complete Operations Catalog - 126 Actions & Triggers
