Requests to the Contacts API must include a valid GHL API key or OAuth token with the appropriate scope readonly. Store credentials securely and rotate keys regularly.
To authorize Commusoft to access GHL data, configure service credentials and use the OAuth or API key flow provided by the integration platform. Ensure tokens are refreshed and access is scoped to contacts readonly as needed.
Endpoint list for the Contacts API integration with Commusoft. 1) GET /contacts/:contactId fetch a single contact. 2) GET /contacts/:contactId/tasks list tasks for a contact. 3) GET /contacts/:contactId/tasks/:taskId fetch a specific task. 4) GET /contacts/:contactId/notes list notes. 5) GET /contacts/:contactId/notes/:id fetch a note. 6) GET /contacts/:contactId/appointments list appointments. 7) GET /contacts/ list all contacts. 8) GET /contacts/business/:businessId fetch contacts for a business. 9) contacts.write scope. 10) POST /contacts/ create a contact. 11) PUT /contacts/:contactId update a contact. 12) DELETE /contacts/:contactId delete a contact. 13) POST /contacts/:contactId/tasks create a task. 14) PUT /contacts/:contactId/tasks/:taskId update a task. 15) PUT /contacts/:contactId/tasks/:taskId/completed mark completed. 16) DELETE /contacts/:contactId/tasks/:taskId delete a task. 17) POST /contacts/:contactId/tags add tags.
Triggered when a contact is created or updated in Commusoft, pull the latest data from GHL using GET /contacts/:contactId.
Map fields such as first name last name email and phone from GHL to Commusoft and create or update the contact in Commusoft.
GET /contacts/:contactId
id firstName lastName email phone customFields
When a task or note is created or updated in Commusoft, push the change to GHL.
Create or update tasks and notes via POST /contacts/:contactId/tasks PUT /contacts/:contactId/tasks/:taskId POST /contacts/:contactId/notes
GET /contacts/:contactId/tasks
taskId title dueDate status
When notes are added in Commusoft, create or update notes in GHL.
POST /contacts/:contactId/notes PUT /contacts/:contactId/notes/:id
GET /contacts/:contactId/notes
id content createdAt
No coding required to connect Commusoft to the Contacts API
Use visual builders to map fields and automate flows
Keep data consistent with centralized mappings
This section defines core concepts and how data moves between GHL and Commusoft during the integration
Application Programming Interface enables two apps to exchange data
A specific URL path that exposes data or actions
Proof of identity and permission to access APIs
A callback from one service to another when an event occurs
Schedule a 15 minute cadence to keep records aligned across platforms
Trigger tasks when notes are updated to close loops
Show notes in the contact timeline for agents
Obtain credentials and authorize the integration
Select endpoints you need and test connections
Run data checks and set up alerts
Basic setup does not require coding; you can connect Commusoft to the GHL Contacts API using no code tools. If you need more advanced customization, use the built in mapping features to tailor fields. This approach keeps the integration simple while offering flexibility to map key contact fields as your business evolves.
For a basic sync, focus on core read endpoints such as GET /contacts/:contactId GET /contacts/:contactId/tasks and GET /contacts/:contactId/notes along with listing all contacts via GET /contacts/. You may also use POST PUT and DELETE for creating and updating as your automation grows. These endpoints provide the essential data flows to keep contact records and related tasks and notes aligned between GHL and Commusoft.
Data is transmitted over HTTPS with authentication via API keys or OAuth tokens. Use the appropriate scope and rotate credentials regularly to minimize risk. Enable encryption in transit and, where available, enable audit logs and security alerts to monitor access and changes.
Use automatic token refresh if your provider supports it and implement a fallback in case a token expires. Regularly validate credentials and re-auth when required. If you rely on webhooks for real time updates, ensure a re-auth mechanism is in place if connectivity is interrupted.
Yes you can customize field mappings in the integration settings. Map common fields such as firstName lastName email and phone and include relevant custom fields. Test mappings with sample data before enabling live sync and adjust as your data schema changes.
Polling frequency can be configured in the integration settings. A common starting point is every 15 minutes, but you can adjust to fit your workflow and API rate limits. Alternatively use webhooks for near real time updates to reduce polling load.
Sync logs are available in the integration dashboard where you can view successes and errors. Enable verbose logging if you need deeper insights and set alert rules for critical failures.
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