To access the Contacts API, generate API credentials in GHL and configure them in Deskpro. Use OAuth 2.0 with the scope: contacts.readonly. Store tokens securely and rotate them regularly.
In Deskpro, set up a new API connection using your GHL API key. Use the Authorization header with Bearer tokens and point to the GHL Contacts API base URL. Keep credentials in a secure vault and test connectivity first.
GET /contacts/:contactId — Retrieve a single contact; GET /contacts/:contactId/tasks — List tasks for a contact; GET /contacts/:contactId/tasks/:taskId — Retrieve a specific task; GET /contacts/:contactId/notes — List notes for a contact; GET /contacts/:contactId/notes/:id — Retrieve a note; GET /contacts/:contactId/appointments — List appointments for a contact; GET /contacts/ — List all contacts; GET /contacts/business/:businessId — Retrieve contacts by business; contacts.write — Permission to create and update contacts; POST /contacts/ — Create a contact; PUT /contacts/:contactId — Update a contact; DELETE /contacts/:contactId — Delete a contact; POST /contacts/:contactId/tasks — Create a task for a contact; PUT /contacts/:contactId/tasks/:taskId — Update a task; PUT /contacts/:contactId/tasks/:taskId/completed — Mark a task as completed; DELETE /contacts/:contactId/tasks/:taskId — Delete a task; POST /contacts/:contactId/tags — Add tags to a contact.
When a contact is created or updated in Deskpro
Sync by upserting the contact in GHL using POST /contacts/ or PUT /contacts/:contactId
POST /contacts/ and PUT /contacts/:contactId
email, name, external_id
Note created in Deskpro linked to a contact
Create a note in GHL with POST /contacts/:contactId/notes
POST /contacts/:contactId/notes
contact_id or email; note content
New task in Deskpro
Create a task in GHL with POST /contacts/:contactId/tasks
POST /contacts/:contactId/tasks
task title, due date, contact_id
Code-free automation that saves time and reduces manual data entry.
Real-time data sync across Deskpro and GHL so teams stay aligned.
Custom workflows and triggers to fit your team’s processes without writing code.
This glossary defines common terms and processes you’ll encounter when connecting Deskpro to the GHL Contacts API.
An API endpoint is a specific URL you call to perform an action, such as retrieving or updating data.
OAuth 2.0 is an authorization protocol that issues tokens to allow access to protected resources without sharing credentials.
Authentication verifies who you are and grants your app permission to call API endpoints.
A webhook is a way for an app to send real-time data to another app when an event occurs.
Automatically create or update GHL contacts when a new Deskpro customer signs up, eliminating manual data entry.
Combine tasks, notes, and appointments from Deskpro into a single view in GHL for faster context.
Trigger alerts for overdue items and upcoming notes, surfaced where your team works best.
Create a GHL API key for the Contacts API, enable the scope, and configure it in Deskpro.
Map Deskpro fields to GHL contact fields (email, name, etc.) and set up triggers.
Test calls in a sandbox, review logs, and roll out to production.
The Contacts API exposes data for contacts, tasks, notes, and appointments, allowing retrieval, creation, updating, and deletion of records as needed. You can fetch a single contact, list related items such as tasks and notes, and manage relationships like tags and business associations. This enables comprehensive syncing between Deskpro and GHL. The endpoint set supports both read and write operations when you have the appropriate scopes.
Yes. This no code integration approach lets you wire Deskpro to GHL using prebuilt triggers and actions. You can configure mappings, set up automated flows, and deploy quickly without writing code. If custom logic is needed, you can extend with small configuration changes or optional scripting.
Security is built on standard industry practices. Connections use TLS for data in transit and OAuth 2.0 tokens for authorization. Keys and tokens should be stored securely, rotated regularly, and access should be limited to trusted users. Audit logs help you monitor usage and detect anomalies.
Yes. You can map fields between Deskpro and GHL, control which fields sync, and set up field level transformations. For example, map Deskpro email to GHL contact email, and map name and phone fields as needed. You can also specify when a field should trigger updates.
API usage and error logs are available in both Deskpro and GHL admin consoles. You can review requests, responses, and status codes, set alerts for failures, and use retry rules to improve reliability. Regularly check logs during initial rollout and after changes.
Yes. While this page focuses on the Contacts API, you can connect to other GHL endpoints as needed. Start with Contacts and expand to additional resources such as businesses, notes, and tasks as your integration requirements grow.
In GHL, navigate to API Keys in the developer area to create tokens for the Contacts API. In Deskpro, create a new API connection and configure the base URL and headers to point at GHL. Keep keys secure and test connectivity before going live.
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