To use the Contacts API you will authenticate with OAuth or API keys. Start by generating credentials in the GHL developer console and grant the requested scopes for read only access by default.
Franchise On Cloud uses the same credentials to access the Contacts API. Store keys securely and rotate regularly. Use the client ID and secret to obtain tokens and attach them to requests.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; GET /contacts/:contactId?; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger When you need a complete view of a contact and upcoming work
Actions Pull contact data, pull related tasks, pull notes
GET /contacts/:contactId and related endpoints
Key fields contactId firstName lastName email
Trigger When contact changes require follow up
Actions PUT /contacts/:contactId; POST /contacts/:contactId/tasks
PUT /contacts/:contactId and POST /contacts/:contactId/tasks
contactId taskId fields updated
Trigger On demand or on contact event
Actions GET /contacts/:contactId, GET /contacts/:contactId/notes, GET /contacts/:contactId/appointments, GET /contacts/:contactId/tasks
See endpoints above
contactId noteId taskId appointmentId
Automate syncing of contacts without manual data entry
Consolidate tasks notes and appointments in one place
Speed up onboarding and improve data quality
An overview of core elements and processes used to connect GHL with Franchise On Cloud
A specific URL path and HTTP method used to access data or perform actions
The process of verifying identity to access the API
An individual record in the Contacts database
Callbacks that notify your system about changes
Enhance contact data by pulling additional fields from external sources
Create tasks triggered by contact events such as updates or status changes
Summarize contact activity in notes for quick review by the team
Obtain API keys and set required scopes in the GHL developer console.
Use OAuth2 or API keys to authenticate requests and get access tokens.
Call sample endpoints to verify connectivity and data flow.
No heavy coding is required. The Zapier App Connector and built in templates make it possible to connect Franchise On Cloud to the Contacts API with clicks instead of code. If you do code you can customize endpoints and headers for advanced use cases, but for most teams the no code flow covers common workflows.
For basic sync start with GET /contacts/:contactId to pull a contact and GET /contacts/:contactId/tasks to pull tasks. To create or update records you can use POST /contacts/ and PUT /contacts/:contactId. You can extend with notes and appointments via GET endpoints.
Authentication is done via API keys or OAuth tokens; store securely. Include the token as a bearer token in the Authorization header and refresh as needed.
Yes, use PUT /contacts/:contactId to update a contact and POST /contacts/:contactId/tasks to add a task. Ensure the payload includes the correct fields such as contactId, task details and due dates.
Rate limits depend on your GHL plan; generally you can make multiple requests per minute. If you hit limits implement exponential backoff and batch requests when possible.
Review API response codes and error messages to diagnose failures. Common issues include invalid credentials missing fields and incorrect endpoint paths; retry with backoff after errors.
Webhooks are supported to push updates from GHL to Franchise On Cloud for key events. Configure endpoints to listen for contact changes and trigger syncs or actions.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
