Requests to the Contacts API must be authorized with an API key or OAuth token. Include the token in the Authorization header as Bearer {token} and use the correct scope (contacts.readonly for reading, contacts.write for creating and updating).
When connecting from Freshcaller, ensure your app has the required permissions and that redirect URIs, if applicable, are registered. Rotate credentials regularly and store them securely.
GET /contacts/:contactId — Retrieve a specific contact. GET /contacts/:contactId/tasks — List tasks for a contact. GET /contacts/:contactId/tasks/:taskId — Retrieve a specific task. GET /contacts/:contactId/notes — List notes for a contact. GET /contacts/:contactId/notes/:id — Retrieve a specific note. GET /contacts/:contactId/appointments — List appointments for a contact. GET /contacts/ — List all contacts. GET /contacts/business/:businessId — Retrieve contacts by business. POST /contacts/ — Create a new contact. PUT /contacts/:contactId — Update a contact. DELETE /contacts/:contactId — Delete a contact. POST /contacts/:contactId/tasks — Create a new task for a contact. PUT /contacts/:contactId/tasks/:taskId — Update a task. PUT /contacts/:contactId/tasks/:taskId/completed — Mark a task as completed. DELETE /contacts/:contactId/tasks/:taskId — Delete a task. POST /contacts/:contactId/tags — Add tags to a contact.
Trigger: A new contact is created in Freshcaller. Action: Post to POST /contacts/ in the GHL Contacts API to create a matching contact.
Actions: Map name, email, phone, and notes; create associated tasks or notes as needed; assign tags.
POST /contacts/
name, email, phone, custom fields
Trigger: A task is created or updated in GHL for a contact. Action: Create or update a corresponding task in Freshcaller via POST or PUT to /contacts/:contactId/tasks.
Actions: Mirror task title, due date, and status into Freshcaller; set link to contact.
POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId
title, dueDate, status, contactId
Trigger: Note or tag added or updated in Freshcaller. Action: POST /contacts/:contactId/notes and POST /contacts/:contactId/tags in GHL.
Actions: Create notes in GHL; apply or update tags; ensure note content and tag names map to proper fields.
POST /contacts/:contactId/notes; POST /contacts/:contactId/tags
note content, id, tag names
No-code automations let you connect Freshcaller and GHL without writing a line of code.
Pre-built triggers and actions enable rapid workflow setup.
Improve agent productivity and data accuracy with synchronized data across systems.
This glossary defines core elements such as contacts, endpoints, authentication, triggers, actions, and data mapping used in the Freshcaller GHL integration.
Individuals stored in the GHL Contacts API that Freshcaller can create, read, update, or delete depending on permissions.
Uniform resource identifiers (URIs) used to access contacts, notes, tasks, and related data in the API.
The method used to authorize API requests (API keys or OAuth tokens).
Optional callbacks that notify your systems of changes in real time
Automatically fill missing contact fields in GHL when a new Freshcaller contact is created, using data from Freshcaller.
Push key Freshcaller notes into GHL notes, creating a richer customer context.
Sync tasks between systems so agents see a single activity list.
Obtain the necessary API keys or OAuth tokens for both systems and configure permissions (read vs write).
Define mappings for contact fields (name, email, phone), and for notes, tasks, and tags.
Set up triggers and actions to automate common processes like contact creation and task syncing.
No coding is required for many common use cases. The integration relies on pre-built endpoints and automated workflows that you can configure through the app connector. For more advanced scenarios, you can extend with custom scripts or middleware.\nStart with read-only access to explore data, then progressively enable write permissions as you validate mappings and triggers.
Both systems can grant read/write access depending on your needs. The typical setup uses an OAuth or API key with scope set to contacts.readonly for viewing and contacts.write for changes.\nEnsure the Freshcaller app has the appropriate permissions and that the GHL API token includes the contacts.write scope for updates.
The integration exposes endpoints for listing and retrieving contacts, notes, tasks, and appointments as well as creating and updating records. See the endpoint list in this guide for a complete view.\nUse GET for reads, POST for creates, PUT for updates, and DELETE to remove records where supported.
Yes. You can sync notes and tasks by setting up triggers that push updates from one system to the other whenever changes occur.\nConsider batching updates if data volumes are high to avoid rate limits.
Real-time sync is supported for some events via webhooks or immediate API calls, depending on your configuration.\nIf real-time isn’t available in a workflow, near-real-time (minutes) can be achieved with polling and scheduled tasks.
Map fields by aligning source and target fields, using consistent data formats (name, email, phone).\nTest with sample records, verify mapping logic, and document any transformations needed (e.g., phone number formats).
API credentials are accessed in the GHL and Freshcaller developer consoles. Create an app, generate tokens or keys, and set appropriate scopes.\nRotate credentials regularly and store them securely; update integrations when keys change.
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Complete Operations Catalog - 126 Actions & Triggers
