Begin by securing access to the GHL Contacts API. Use your API key or OAuth credentials to authorize requests from Zapier App Connector. This ensures all data transfers are encrypted and traceable.
Authorize Zapier App Connector to access both Freshdesk data and your GHL Contacts API endpoints. This typically involves connecting two accounts and granting permission scopes such as contacts.readonly.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: Freshdesk creates or updates a contact
Action: Create or update the corresponding contact in GHL via PUT /contacts/:contactId
PUT /contacts/:contactId
email, name, phone, company
Trigger: A new task is created in Freshdesk under a contact
Action: Create a task in GHL using POST /contacts/:contactId/tasks
POST /contacts/:contactId/tasks
contactId, title, dueDate, status
Trigger: A note is added in Freshdesk for a contact
Action: Create a note in GHL via POST /contacts/:contactId/notes
POST /contacts/:contactId/notes
contactId, noteBody
Automate data flows between Freshdesk and GHL without writing a single line of code, using ready-made triggers and actions.
Centralize contact data in GHL while keeping Freshdesk up to date with minimal configuration.
Reuse workflows across teams with shareable Zap templates and scalable automation.
Understand the core terms and processes used when connecting the GHL Contacts API with the Zapier App Connector.
A specific URL and HTTP method used to perform an action against an API, often with required path parameters and query strings.
The process of proving identity to access an API, typically via API keys, OAuth tokens, or other credentials.
The process of aligning data fields from one system to corresponding fields in another so data flows accurately.
A mechanism for one system to notify another when an event occurs, enabling near-instantaneous data updates.
Capture new customer data from Freshdesk and automatically create or update a contact in GHL, eliminating manual entry.
When a contact’s information changes in Freshdesk, map and push updates to GHL so records stay consistent across platforms.
Automatically create notes and tasks in GHL from Freshdesk interactions to maintain a complete activity history.
Connect your Freshdesk and GHL accounts in the Zapier App Connector to enable secure data transfers between systems.
Map contact fields like email, name, and phone to ensure data lands in the right places in GHL.
Run test transfers, verify data integrity, and enable live automations for ongoing sync.
You do not need to write code to connect. The Zapier App Connector provides pre-built actions and triggers that work with the GHL Contacts API. With proper authentication, you can configure automations using a visual workflow designer. If you’re new to Zapier, start with a template and adapt mappings as needed. For more advanced scenarios, you can combine multiple steps and filters to tailor data flows to your business needs.
The available endpoints include common operations for managing contacts, tasks, notes, and tags. This enables use cases like creating or updating contacts, attaching tasks, or recording notes. Not every endpoint is required for every page, but you can enable the ones that match your use case. Consult the endpoint list to select only the endpoints you need to minimize complexity.
Data is transmitted over secure channels with authentication enabled. Zapier App Connector manages credential storage and uses token-based access to call GHL APIs. You should also use the least-privilege scopes your integration requires. Regularly rotate credentials and monitor access logs for unusual activity.
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Complete Operations Catalog - 126 Actions & Triggers
