Authenticate requests with your GHL credentials and the required scope. Use OAuth 2.0 where supported, or an API key/token in the Authorization header as documented. Ensure you have at least the read-only access defined by the scope.
Freshsales Suite authentication uses your app credentials to authorize API calls to the GHL Contacts API. Store client_id, client_secret, and redirect URI securely and refresh tokens as needed. Follow best practices for secure storage and token handling.
Key endpoints include: GET /contacts/:contactId to retrieve a contact, GET /contacts/:contactId/tasks to fetch tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, and the write endpoints: contacts.write, POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, POST /contacts/:contactId/tags.
Trigger: A contact is opened or viewed in Freshsales Suite, prompting a fetch of current data from the GHL Contacts API to ensure up-to-date details.
Actions: Retrieve and map contact fields (name, email, phone, company), display activity history, and surface related tasks/notes in the CRM timeline.
GET /contacts/:contactId
Key Fields: id, name, email, phone, last_updated
Trigger: When a contact has new or updated tasks or notes in Freshsales Suite, fetch the related records from GHL to keep activity in sync.
Actions: Pull /contacts/:contactId/tasks and /contacts/:contactId/notes and attach to the CRM activity feed.
GET /contacts/:contactId/tasks, GET /contacts/:contactId/notes
Key Fields: taskId, subject, dueDate, status, noteIds
Trigger: New or updated contact in Freshsales Suite initiates a write to the GHL Contacts API.
Actions: Create or update contact in GHL, map essential fields (name, email, company, phone), and propagate related notes/tasks as needed.
POST /contacts/
Key Fields: id, name, email, company, phone, status
Benefit 1: Quick setup with REST endpoints and standard authentication, no custom coding required.
Benefit 2: Consistent data across systems with real-time or near-real-time sync, reducing manual reconciliation.
Benefit 3: Scalable workflows that leverage endpoints for automated lead, contact, and task management.
This section defines common terms and the processes used to connect the GHL Contacts API with Freshsales Suite, including endpoints, authentication, data mapping, and synchronization workflows.
Application Programming Interface: a set of endpoints that allow systems to communicate and exchange data.
Verification that a request is authorized to access resources and perform actions.
A specific URL path in an API used to perform a function or fetch data.
An authorization framework that enables secure access to resources on behalf of a user or application.
Automatically push new contacts created in Freshsales Suite to the GHL Contacts API to keep both systems synchronized and up to date.
When notes are added in Freshsales Suite, append them to the corresponding GHL contact notes via /contacts/:contactId/notes to maintain a complete activity history.
Create a task in GHL when tasks are created in Freshsales Suite to ensure follow-ups are tracked in both systems.
Obtain OAuth tokens or API keys for both systems and test credentials in a controlled environment.
Create a field mapping between GHL contact fields and Freshsales Suite fields to ensure data consistency.
Configure webhooks or polling to keep data synchronized in real time or on a schedule.
Answer 1: The GHL Contacts API supports authentication via OAuth 2.0 or API keys, depending on your setup. Request the appropriate scopes (such as contacts.readonly) and ensure tokens are valid. Answer 2: Include the access token in the Authorization header (Bearer token) and refresh tokens as needed; test credentials in a sandbox or staging environment before going live.
Answer 1: Yes, writing data back to GHL is possible when your integration uses endpoints like POST /contacts/ and PUT /contacts/:contactId with the appropriate scopes (e.g., contacts.write). Answer 2: Implement proper data mapping and conflict resolution to handle updates from Freshsales Suite without overwriting important data unintentionally.
Answer 1: Useful endpoints include GET /contacts/:contactId for retrieval, GET /contacts/:contactId/tasks and GET /contacts/:contactId/notes for activity, and POST/PUT/DELETE for creating or updating records. Answer 2: For lifecycle management, also consider POST /contacts/ to create and PUT /contacts/:contactId to update, plus POST /contacts/:contactId/tasks for task automation.
Answer 1: You can achieve many workflows with no-code tools using webhooks and REST calls, but some scenarios may require light scripting or an integration platform to map fields and handle token refresh. Answer 2: A basic understanding of API concepts helps, but the setup can be accomplished without building custom code.
Answer 1: Real-time capabilities depend on your setup. Webhooks provide near real-time updates, while polling can be scheduled at intervals. Answer 2: Use a mix of webhooks for critical events and polling for broad data synchronization to balance load and latency.
Answer 1: If a contact is merged in GHL, ensure your mapping logic can reconcile the merged record with Freshsales Suite data. Answer 2: Maintain an unique identifier mapping and implement a deduplication strategy to avoid duplicate records in either system.
Answer 1: Rate limits vary by endpoint and plan. Check the official GHL docs for current limits and implement exponential backoff and retry logic. Answer 2: Cache frequently requested data when possible and stagger requests to stay within limits.
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