Connect securely using your API key or OAuth credentials and store tokens in your integration platform to initiate requests to the Contacts API.
Gong authentication is handled via OAuth2 or a service account; grant the integration read and write permissions on contacts as needed.
Endpoints available include GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, POST /contacts/:contactId/tags
Trigger: when a contact is created or updated in Gong, mirror the change in the Contacts API to create or update the contact record.
Actions: create or update the contact in the Contacts API; optionally create initial tasks or notes tied to that contact.
Example methods: GET /contacts/:contactId to fetch, POST /contacts/ to create, PUT /contacts/:contactId to update as needed.
contactId, name, email, phone, company, tags
Trigger: updates in the Contacts API should sync back to Gong to keep records aligned.
Actions: use PUT /contacts/:contactId to reflect changes; notify Gong via webhook or API call.
PUT /contacts/:contactId
name, email, phone, status
Trigger: new or updated contact data can create or update tasks in Gong.
Actions: POST /contacts/:contactId/tasks to create tasks; PUT /contacts/:contactId/tasks/:taskId to update status.
POST /contacts/:contactId/tasks
taskId, description, dueDate, status
Faster data synchronization without coding; automatic field mapping and workflows.
Automated processes reduce manual data entry and human error.
A unified view of contacts, tasks, notes, and conversations across Gong and your CRM.
This section explains core elements: endpoints, triggers, actions, and field mappings that connect Gong to the Contacts API.
A specific URL path used to perform a data operation (retrieve, create, update, or delete).
An event that starts an automation in your integration workflow.
An operation performed by the integration (for example, create or update).
Aligning data fields between Gong and the Contacts API to ensure accurate data flow.
Automatically enrich Gong contact records with data from the Contacts API and keep both sides up to date.
Trigger tasks in Gong when contact updates occur in the API so follow-up work happens automatically.
A complete activity timeline showing Gong conversations and CRM changes together for each contact.
Register or authorize with the Contacts API and Gong, then obtain access tokens.
Choose endpoints and map fields between Gong and the Contacts API.
Run test calls and verify data syncing across apps before going live.
No heavy coding is required; you can set up triggers, actions, and field mappings with no-code tools or pre-built connectors. The platform provides visual workflow editors to simplify the setup. The template-based approach lets you start quickly and customize as your use case grows.
Begin with core endpoints such as GET /contacts/:contactId and POST /contacts/ to establish a basic sync. Expand to include tasks, notes, and appointments as needed. Map essential fields like name, email, and phone to ensure reliable data flow.
Yes, bi-directional updates are supported. Design conflict resolution rules and consider rate limits to avoid data drift. Regularly review field mappings and test changes in a sandbox environment.
Data is transmitted over secure channels using OAuth or API keys. Tokens are stored securely in your integration platform. Follow best practices: least privilege access, credential rotation, and encrypted storage.
Yes, you can map many fields between Gong and the Contacts API, including custom fields. Ensure type compatibility and define defaults for unmapped fields to maintain data integrity.
Test the integration with sandbox data and mock requests to verify creates, updates, and deletions propagate correctly. Validate across contacts, tasks, notes, and timelines before going live.
Error logs are typically available in your integration platform or API dashboard. Enable verbose logging for diagnostics, capture error codes and timestamps, and consult the troubleshooting guide when issues arise.
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Complete Operations Catalog - 126 Actions & Triggers
