The Contacts API uses OAuth 2.0 with a scoped access token. Request the scope contacts.readonly for read access. Store tokens securely and rotate them regularly.
In Zapier, configure OAuth 2.0 or API key depending on the chosen authentication flow. Use the client ID and secret provided by your API credentials and set the redirect URI to your Zapier app.
GET /contacts/:contactId GET /contacts/:contactId/tasks GET /contacts/:contactId/tasks/:taskId GET /contacts/:contactId/notes GET /contacts/:contactId/notes/:id GET /contacts/:contactId/appointments GET /contacts/ GET /contacts/business/:businessId contacts.write POST /contacts/ PUT /contacts/:contactId DELETE /contacts/:contactId POST /contacts/:contactId/tasks PUT /contacts/:contactId/tasks/:taskId PUT /contacts/:contactId/tasks/:taskId/completed DELETE /contacts/:contactId/tasks/:taskId POST /contacts/:contactId/tags
Trigger: New or updated contact in Groove-cm triggers a sync to Contacts API.
Actions: Upsert contact in Contacts API; map fields like name, email, phone, and tags.
GET /contacts/:contactId
Key fields: contactId, firstName, lastName, email, phone
Trigger: A new task is created for a contact or a note is added.
Actions: Create or update tasks and notes in Contacts API; keep status and due dates in sync.
GET /contacts/:contactId/tasks
Key fields: contactId, taskId, title, status, dueDate
Trigger: New note or appointment related to a contact is created.
Actions: Create notes and appointments in Contacts API; map fields like content and start time.
GET /contacts/:contactId/notes
Key fields: contactId, noteId, content
Build powerful automations without writing code.
Maintain data consistency across contacts, tasks, notes, and appointments.
Scale workflows easily as your data grows.
Understanding endpoints, triggers, actions, and data mapping helps you design robust integrations between Contacts API and the Zapier App Connector.
A defined URL and HTTP method used to perform a specific operation in an API.
A real-time event notification mechanism that pushes data from one app to another.
The process of proving identity to access a protected API.
The process of aligning fields between systems so data is correctly transferred.
Trigger on a new Groove-cm lead and automatically create or update a contact in Contacts API, then kick off follow-up tasks and reminders.
Mirror notes and tasks between Groove-cm and Contacts API to keep sales and support teams aligned in real time.
Link appointments endpoint to calendar workflows so scheduling in Groove-cm creates/updates appointments in the Contacts API automatically.
Obtain OAuth tokens and set scope to contacts.readonly to ensure secure access to contact data.
Choose GET and POST endpoints for contacts, tasks, notes, and appointments, and map triggers to actions in your workflows.
Run end-to-end tests with sample data, deploy to live, and monitor for errors or retries.
The Contacts API provides programmatic access to Groove-cm contact data, including contacts, tasks, notes, and appointments. It enables automation of common workflows like syncing new leads, updating statuses, and associating related records. By using the Zapier App Connector, you can connect this API to your existing apps without writing code. This empowers teams to automate repetitive actions and keep data in sync across platforms. Leverage the available endpoints to fetch, create, and update records, then map fields to ensure data accuracy and consistency across systems.
Authentication is handled via OAuth 2.0 or API keys, depending on your setup. Obtain client credentials from your API provider, configure the redirect URI in your Zapier app, and request the necessary scopes (e.g., contacts.readonly). Rotate tokens regularly and store secrets securely to minimize risk. In most read-only use cases, OAuth 2.0 with a limited scope provides a good balance of security and convenience. For service-to-service scenarios, API keys can be used with strict IP allowlists and secret management.
Supported endpoints cover core contact management (GET /contacts/:contactId, GET /contacts/), task and note handling (GET /contacts/:contactId/tasks, GET /contacts/:contactId/notes), and appointments access (GET /contacts/:contactId/appointments). Write actions (POST/PUT/DELETE) are available for creating and updating records like contacts and tasks. This enables you to build end-to-end automations that reflect changes in Groove-cm across your tools. End-to-end coverage is designed to be modular; you can enable only the endpoints you need for a given workflow to minimize complexity.
Yes. Field mapping is supported so you can align Groove-cm fields (name, email, phone, etc.) with corresponding fields in the Contacts API. Use Zapier’s mapping interface to ensure each field has a proper source in Groove-cm and a target in the API. This keeps data consistent and reduces manual data cleansing.
No-code automation is a core benefit of using the Zapier App Connector with the Contacts API. You can build complex workflows with triggers, actions, and conditional logic without writing code. For more advanced scenarios, you can still tailor mappings and routing rules to fit your business processes.
Rate limits vary by endpoint and plan. If you hit limits, implement retry logic with exponential backoff, batch requests where possible, and stagger high-frequency tasks. Use error handling steps in Zapier to catch failures, notify your team, and trigger fallback processes automatically.
To test, use the Zapier test harness and test data that mimics real Groove-cm records. Validate each endpoint’s response, verify field mappings, and run end-to-end tests with sample workflows. Once you’re confident, deploy to production and monitor logs for any anomalies.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
