Authenticate requests to GHL using an API key or OAuth 2.0. Include your credentials in the Authorization header and respect the required scope (e.g., contacts.readonly or contacts.write).
Grant incident-io access to your GHL Contacts data by completing the OAuth flow or supplying an API key. Use least-privilege scopes to limit access.
Endpoints include GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, and the write endpoints POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, and POST /contacts/:contactId/tags.
Trigger when a contact in incident-io is created or updated to upsert in GHL.
Actions: upsert the contact in GHL, sync related tasks and notes, and store key metadata.
Use GET /contacts/:contactId to fetch, POST /contacts/ to create, PUT /contacts/:contactId to update.
Key fields: contactId, email, fullName, phone.
Trigger when a GHL contact task is created or updated.
Actions: create or update the corresponding incident-io task, update status, and attach relevant notes.
POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId
Key fields: contactId, taskId, title, dueDate, status.
Trigger when a note is added for a contact or an appointment is updated in GHL.
Actions: create a matching note in incident-io and pull appointment details into incident-io.
POST /contacts/:contactId/notes; GET /contacts/:contactId/appointments
Key fields: contactId, noteId, appointmentId, content, date.
Automate data flow without writing code, reducing manual data entry.
Real-time sync of contacts, tasks, and notes improves response times.
Centralized data for better reporting and insights.
Definitions of common terms and processes used when connecting the GHL Contacts API with incident-io.
A specific URL path you call to retrieve or modify data via the API.
An authorization framework that lets apps access user data without sharing passwords.
A token used in HTTP Authorization headers to authenticate requests.
Defines what data a token or app can access (e.g., contacts.readonly, contacts.write).
Create or update contacts in GHL automatically whenever a new incident is created in incident-io.
Link incident-io tasks with GHL tasks; attach notes for better context.
Build live dashboards showing contact activity, tasks, and notes from GHL inside incident-io.
Obtain OAuth tokens or API keys and grant incident-io permission to access contacts data.
Set up GET, POST, PUT, and DELETE calls to /contacts endpoints in your workflow.
Run tests, verify data syncing, and deploy the integration to production.
A no-code or low-code approach is supported. You can connect incident-io to the GHL Contacts API using API keys or OAuth. The interface guides you through authorization and setup without writing code.
The most commonly used endpoints are GET /contacts/:contactId for fetch, POST /contacts/ for create, PUT /contacts/:contactId for update, and GET /contacts/:contactId/tasks to pull related tasks.
Data is transmitted over HTTPS with tokens and scopes controlling access. Rotate tokens regularly and use least-privilege scopes (e.g., contacts.readonly when possible).
Yes. You can sync notes via POST /contacts/:contactId/notes and sync appointments with endpoints like GET /contacts/:contactId/appointments. Ensure proper permissions are granted.
Permissions like contacts.readonly or contacts.write determine what actions your app can perform. Use write permissions only when necessary.
If a request fails, check the HTTP status code, review response data, verify the contactId, and confirm that your tokens are valid and not expired. Re-authenticate if needed.
Rate limits vary by plan. If you hit a limit, stagger requests, cache results, or upgrade your plan.
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Complete Operations Catalog - 126 Actions & Triggers
