Use your Contacts API credentials to authorize requests. The scope configured for this integration is readonly to protect sensitive data.
Authenticate the Kenect Text Messaging app with the Contacts API using API keys or OAuth tokens. Store credentials securely and rotate them regularly.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: A contact is created or updated in Contacts API; pull changes into Kenect.
Actions: Upsert contact data, attach notes, and create or update related tasks in Kenect.
GET /contacts/:contactId
Key fields: contactId, firstName, lastName, email, phone
Trigger: New or updated tasks for a contact in Contacts API.
Actions: Create or update tasks in Kenect; reflect status changes in CRM.
GET /contacts/:contactId/tasks
Key fields: taskId, title, dueDate, status
Trigger: Notes added or updated for a contact.
Actions: Attach notes to Kenect contacts, link with tasks, push summaries to CRM.
GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id
Key fields: noteId, content, createdAt, author
Automate data synchronization without writing code.
Consolidate contact data and messaging in a single workflow.
Speed up deployments with pre-built API interactions and triggers.
A glossary of essential terms used in connecting the Contacts API with Kenect Text Messaging.
A URL path that lets you access or modify data via the API.
The process of granting access to resources, typically via tokens or keys.
Verification of identity, usually via API keys or OAuth.
The data sent with requests or returned in responses.
Automatically create and update contacts from Kenect messages to keep data fresh.
Sync status updates between systems for accurate messaging.
Run targeted messaging campaigns based on contact attributes.
Collect API key and ensure scopes are set (readonly is sufficient for viewing data).
Enable required endpoints like /contacts and related resources in your app connector.
Test thoroughly in staging; monitor data sync and deploy to production with monitoring.
The Contacts API provides access to contact records, tasks, notes, and more. You can read data within the specified scope (readonly) and use endpoints to integrate with Kenect Text Messaging. Ensure you respect rate limits and authentication requirements. The API supports essential CRUD operations for core objects, enabling you to automate workflows without manual data entry. These capabilities empower you to build robust integrations that drive timely messaging and accurate contact data across systems.
Most integrations require a developer account or app approval to obtain API keys or OAuth credentials. Depending on your organization, you may need to request access or configure a developer app within the GHL dashboard. After approval, securely store credentials and rotate them per security best practices. For production use, follow your governance policies to manage app permissions and data access scopes.
Security for this integration relies on standard API authentication and strict scope enforcement (readonly here). Tokens should be stored securely and transmitted over TLS. Regularly rotate keys, monitor access logs, and implement permission checks on both sides to prevent unauthorized data exposure. Additionally, limit endpoint exposure to only what is required for the Kenect Text Messaging use case.
Yes. You can configure triggers in the integration to perform actions in Kenect based on Contacts API events such as contact updates or new notes. This enables real-time messaging or updates, improving responsiveness. Design your workflows to minimize API calls while preserving data freshness and user experience.
Yes. The API supports creating and updating contacts via POST /contacts/ and PUT /contacts/:contactId. Use these with caution, ensuring you respect validation rules and avoid duplications by checking contactId or unique fields (e.g., email or phone). Implement idempotent logic to handle retries gracefully and maintain data integrity.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
