Choose your preferred authentication method (API key or OAuth) to securely access the Contacts API endpoints used by Nextiva.
Grant Nextiva permission to read and write contact data, so automation and sync work across systems.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: Nextiva creates or updates a contact in Contacts API.
Actions: Create or update the contact in GHL; propagate changes to tasks and notes as needed.
GET /contacts/:contactId
Key fields: contactId, name, email, phone, status
Trigger: Nextiva adds a call note.
Actions: Create a note in Contacts API linked to the right contact.
POST /contacts/:contactId/notes
Key fields: noteId, contactId, content, timestamp
Trigger: a contact activity requires follow-up action.
Actions: create or update a Nextiva appointment or task.
POST /contacts/:contactId/appointments
Keys: contactId, appointmentId, date, time, notes
Unified data across systems reduces duplication and manual entry.
Automated syncing saves time and improves data accuracy.
Faster response times with up-to-date contact history.
This section covers authentication, endpoints, data mapping, and how to test and deploy the integration.
The process of verifying identity to obtain access to the API (API key or OAuth).
A specific URL in the API that performs a function, such as retrieving a contact.
A person or record in your CRM with address, email, and other fields.
A callback URL that delivers real-time updates to your system.
Capture caller data and auto-create or update a contact in GHL when Nextiva detects an inbound call.
Attach detailed notes from calls to the corresponding contact in GHL for faster follow-up.
Automatically create tasks or appointments in Nextiva based on contact activity.
Obtain API credentials and grant Nextiva permission to access Contacts data.
Define how fields in Nextiva map to GHL contact fields.
Run tests, monitor APIs, and enable automation in production.
You will need either an API key or OAuth credentials to authenticate. Generate these in your GHL developer settings and securely store them. Then grant Nextiva the necessary permissions to access Contacts data. For best security, rotate credentials regularly, use least-privilege scopes, and monitor API access logs.
Begin with a sandbox or test environment that mirrors production behavior. Use mock data, test all endpoints involved in the integration, and validate error handling. After successful tests, move to production with monitoring in place. Document your test cases and keep a rollback plan ready.
Yes. You can limit which fields sync by mapping only the needed fields between Nextiva and GHL. This reduces payload size and keeps data clean. Use field-level permissions to guard sensitive information and improve performance.
If data changes in one system, webhook callbacks and scheduled sync jobs will push updates to the other system. Conflict resolution rules should be defined in your automation to keep data consistent. Enable logging to audit changes and troubleshoot mismatches.
The Contacts API enforces rate limits based on your plan. Plan for retries with exponential backoff and implement graceful error handling to avoid failures in automation. Consider batching requests where possible to stay within limits.
To revoke access, disconnect the Nextiva app in the GHL dashboard and revoke API credentials in the API settings. Confirm that no automated processes rely on the connection before removal. Audit your logs to verify there are no dangling requests.
You can monitor activity via API logs, dashboard metrics, and alerting on failed requests. Set up dashboards that show key endpoints, error rates, and recent sync events. Enable email or Slack alerts for critical failures to respond quickly.
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Complete Operations Catalog - 126 Actions & Triggers
