Access to the Contacts API requires an API key or OAuth credentials generated in your GHL developer console. Store credentials securely in Novi AMS and rotate them periodically.
Novi AMS uses client credentials and access tokens to authorize requests to the GHL Contacts API. Configure secure storage and implement token refresh.
Available endpoints include: GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
When a contact is created in Novi AMS, fetch the latest record from the Contacts API to ensure up to date data.
Actions include creating or updating the contact in Novi AMS and attaching related tasks, notes, and tags.
Method paths: GET /contacts/:contactId, POST /contacts/, PUT /contacts/:contactId
Key fields: contactId, businessId, email, and tags for accurate syncing.
Trigger when a task or note is updated in either system and push changes to the other side.
Actions: mirror task status, sync notes content, and update timestamps.
Method paths: POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes
Key fields: contactId, taskId, noteId, status, dueDate.
Whenever a tag is added or removed on a contact, reflect the change in Novi AMS segments.
Actions: apply or update tags, trigger automations in Novi AMS, and update segment membership.
Method paths: PUT /contacts/:contactId/tags, GET /contacts/:contactId
Key fields: contactId, tagIds, segments
No code required for basic integration using visual builders and webhooks.
Faster time to value, easier maintenance, and safer credential handling with centralized secrets.
Templates and reusable mappings scale across teams and projects.
Key elements and processes include authentication, endpoint access, data mapping, sync scheduling, and error handling to ensure reliable integration.
Application Programming Interface, a set of rules that allows software to talk to each other.
A specific URL exposed by an API where data can be requested or actions executed.
The process of proving identity and permissions before API access, typically via API keys or OAuth tokens.
The maximum number of API requests allowed in a given time window to prevent abuse.
Automatically enrich contact records in Novi AMS by pulling verified data from the Contacts API during sync.
Use endpoint events to identify duplicates and merge them to keep data clean.
Trigger automated campaigns or tasks in Novi AMS when certain fields or tags change via the Contacts API.
Collect your API key or OAuth credentials from GHL and securely store them in Novi AMS using a secrets manager.
Define which endpoints you will use, map fields between systems, and set up data transformation rules for a clean sync.
Run validation tests, monitor error rates, and refine mappings to ensure reliable data flow over time.
The GHL Contacts API lets you access and manage contact data such as profiles, tasks, notes, and tags. Connecting Novi AMS to this API enables auto syncing of records, improving data accuracy. You can configure which fields map between the systems and set up automatic updates as data changes.
You can authenticate with API keys or OAuth tokens. API keys are simple for server to server integrations, while OAuth provides user delegated access and token refresh. Always store credentials securely and rotate them regularly.
The core endpoints include retrieving and updating contacts, tasks, notes, appointments, and tags. Use GET for reads, POST to create, PUT to update, and DELETE to remove records as needed. Mapping ensures data stays in sync.
Plan for retries with exponential backoff and implement error handling in Novi AMS. Check API responses for status codes, and log failures for cleanup and alerting. Implement queueing if event volume spikes.
Yes, with properly configured mappings and webhook or polling strategies you can sync data in both directions. Maintain data consistency by agreeing on identity fields and conflict resolution rules.
Basic setup can be done with no-code tools and presets, but advanced scenarios may require small scripts or automations to handle custom mappings or complex transformations.
Use built in dashboards in Novi AMS and log monitors in your API gateway to track sync status, successes, and failures. Set up alerts for errors and performance bottlenecks.
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