Use your GHL API key and the defined scope (contacts.readonly) to authenticate requests. Store credentials securely and rotate them regularly.
Pendo Feedback uses a secure connection to your GHL account via OAuth2. Authorize once and rely on tokens for requests, with scopes limited to contacts.
– GET /contacts/:contactId – GET /contacts/:contactId/tasks – GET /contacts/:contactId/tasks/:taskId – GET /contacts/:contactId/notes – GET /contacts/:contactId/notes/:id – GET /contacts/:contactId/appointments – GET /contacts/ – GET /contacts/business/:businessId – contacts.write – POST /contacts/ – PUT /contacts/:contactId – DELETE /contacts/:contactId – POST /contacts/:contactId/tasks – PUT /contacts/:contactId/tasks/:taskId – PUT /contacts/:contactId/tasks/:taskId/completed – DELETE /contacts/:contactId/tasks/:taskId – POST /contacts/:contactId/tags
Trigger when a contact is created or updated in GHL to push changes to Pendo Feedback.
Actions: create or update the contact in Pendo Feedback, optionally create related tasks or notes.
GET /contacts/:contactId
id, email, firstName, lastName, phone
Trigger on new or updated tasks linked to a contact.
Actions: create or update tasks in Pendo Feedback; reflect status changes as needed.
POST /contacts/:contactId/tasks
taskId, title, dueDate, status
Trigger when notes or appointments are added/updated for a contact.
Create or update notes and appointments in Pendo Feedback.
POST /contacts/:contactId/notes
notes.id, notes.content, appointments.id, appointments.time
Drag-and-drop field mapping between Contacts API and Pendo Feedback.
Automatic data synchronization without custom scripts.
Real-time updates with reliable error handling and audit trails.
Definitions for endpoints, triggers, actions, fields, and workflows used in the Pendo Feedback + Contacts API integration.
A URL path and HTTP method used to access a resource in an API.
An event in GHL that starts a workflow in Pendo Feedback.
A callback URL that GHL calls to notify Pendo Feedback of changes.
A data element such as email, name, or phone used in a contact record.
Automatically generate follow-up tasks in Pendo Feedback when a note is added for a contact.
A unified activity timeline showing updates from both systems for each contact.
Keep email, name, and status in sync to prevent duplicates between GHL and Pendo Feedback.
Grant permissions for Pendo Feedback to read and write Contacts data in GHL.
Map contact fields, notes, and tasks between GHL and Pendo Feedback using the mapping editor.
Run a test synchronization, resolve conflicts, and activate the integration.
Data synced includes contacts, tasks, notes, appointments, and tags where applicable. You can control mapping through the endpoint fields and ensure that identifiers stay consistent across GHL and Pendo Feedback. You can also tailor the sync cadence and conflict resolution strategy, with logs available in the integration dashboard for auditing.
No traditional coding is required; the integration uses prebuilt mappings and a visual editor to configure the flow. For advanced needs, you can leverage webhooks and API endpoints to extend behavior or trigger custom actions.
Data is transmitted over HTTPS with token-based authentication; access is scoped to the contacts resources. GHL and Pendo Feedback store secrets securely, and you can enable IP allowlisting and monitor access in the security settings.
Yes, you can customize how fields map between systems using the mapping interface. You can also decide which endpoints participate in the sync to fit your exact workflow.
For basic sync, the essential endpoints include GET /contacts/:contactId, POST /contacts/, GET /contacts/, and GET /contacts/:contactId/notes. Additional endpoints for tasks, notes, or appointments can be enabled as needed to extend functionality.
Conflict handling is configurable: you can choose overwrite, merge, or skip on conflicts. Enable audit logs to review changes and resolve discrepancies between systems.
Monitor sync status from the integration dashboard within the app. Set up alerts to notify your team of failures or delays so you can respond quickly.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
