Authenticate requests to the GHL Contacts API using an API key or OAuth token. Store credentials securely, rotate them regularly, and apply the correct scope (contacts.readonly for read access).
Authenticate RepairDesk with the GHL API using a secure token exchange or OAuth method supported by the platform. Keep credentials encrypted and apply least-privilege access for the integration.
Endpoints used by RepairDesk: GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, POST /contacts/:contactId/tags
Trigger: A contact is created or updated in GHL, prompting a matching contact in RepairDesk to be created or updated.
Actions: Upsert a RepairDesk contact, create or update related tickets, and attach notes from GHL.
Path: POST /contacts/ and POST /contacts/:contactId/tasks
Key fields: email, first_name, last_name, phone
Trigger: Note or task changes in GHL trigger updates in RepairDesk.
Actions: Create or update corresponding notes and tasks in RepairDesk.
Path: PUT /contacts/:contactId/tasks/:taskId and PUT /contacts/:contactId/notes/:id
Key fields: contactId, taskId, noteId
Trigger: Tags added in GHL, or status changes, initiate routing in RepairDesk.
Actions: Apply tags in RepairDesk and propagate status back to GHL as needed.
Path: POST /contacts/:contactId/tags
Key fields: contactId, tag
Benefit: Quick setup with no custom coding required using existing connectors.
Benefit: Real-time data synchronization keeps teams aligned across platforms.
Benefit: Flexible automations with triggers and actions that save time and reduce manual data entry.
This section defines the core components and processes used to connect the GHL Contacts API with RepairDesk, including authentication, endpoints, data mapping, and error handling.
A secret token used to authorize requests to the GHL Contacts API; treat as a password and store securely.
A specific URL path in the API that performs a function or returns data.
A callback mechanism that lets apps receive real-time updates via HTTP requests.
An authorization framework allowing apps to access user data without sharing passwords.
When a contact in GHL is updated with a critical change, automatically generate a corresponding ticket in RepairDesk with details pulled from the contact record.
Synchronize changes made in RepairDesk back to GHL to keep records consistent across platforms.
Use GHL tags to route work to specific RepairDesk projects or teams automatically.
Collect your GHL API key and your RepairDesk API token, then grant the appropriate scopes.
Map GHL endpoints to RepairDesk actions (contacts, tasks, notes, and tags).
Run end-to-end tests, verify data flows, monitor logs, and enable the automation in production.
You can sync core contact data, tasks, notes, and tagging information between GHL and RepairDesk. This keeps customer records consistent and up-to-date across platforms. The two-way sync can be configured to minimize duplicates and ensure that important activity from either system is reflected in the other. For initial setups, focus on contact details, associated tasks, and notes to validate the data mapping.
No custom code is required thanks to the no-code connectors provided by the GHL Contacts API integration with RepairDesk. You can customize mapping through the UI, adjust triggers and actions, and test flows without writing code. If you need advanced behavior, you can extend with configurable fields and conditional logic within the connector settings.
Credentials are stored securely using encryption at rest and in transit. Rotate tokens regularly and apply least-privilege access by assigning only the necessary scopes (e.g., contacts.readonly for read-only tasks). Consider using secret vaults or environment variables to manage keys safely and monitor for any unusual activity.
The initial rollout focuses on core read operations and essential write operations: retrieving contacts, tasks, notes, and basic tagging actions. The endpoints include GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/notes, POST /contacts/, PUT /contacts/:contactId, and related task/note/tag endpoints. Additional endpoints can be enabled as needed after validation.
When an error occurs, the connector surfaces a descriptive error message and an HTTP status. Retries can be configured with exponential backoff, and failed items are logged for manual review. Implementing idempotent operations helps prevent duplicates during retries.
Yes. Field mappings can be customized to align with your RepairDesk fields. You can map GHL contact fields to corresponding RepairDesk fields (e.g., name, email, phone, company) and configure how nested data like tasks and notes flow between systems.
Logs and audit trails are accessible within the integration dashboard. You can review API calls, payloads, response codes, and timing to diagnose issues, verify data integrity, and monitor ongoing synchronization activities.
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