Use OAuth 2.0 to obtain a bearer access token with the scope contacts.readonly. Store tokens securely and rotate them on schedule.
Connect tawk-to to your GHL data via the Zapier app connection. You will authorize the app to read your Contacts data and perform actions on your behalf.
Supported endpoints include: GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, POST /contacts/:contactId/tags
Trigger when a contact is created or updated in GHL to push changes to tawk-to.
Actions: create or update the contact in tawk-to; optionally sync related notes and tasks.
Method path: GET /contacts/:contactId
Key fields: contactId, email, firstName
Scheduled trigger (for example every 15 minutes) to pull updates from GHL and push to tawk-to.
Actions: synchronize contact lists, update fields, refresh tasks and notes as needed.
Method path: GET /contacts/
Key fields: contactId, updatedAt
Event based triggers for new notes or tasks in GHL to reflect in tawk-to.
Actions: create notes, assign tasks in tawk-to, update statuses.
Method path: GET /contacts/:contactId/tasks
Key fields: contactId, taskId
Automate data flow without writing code using a visual workflow builder.
Speed up CRM data synchronization between GHL and tawk-to for faster support.
Easily map fields and automate common tasks like follow ups and reminders.
Key elements include endpoints, authentication, data mapping, and error handling. Core processes cover authentication setup, endpoint selection, and test runs.
Application Programming Interface: a defined set of endpoints that let apps talk to each other.
A callback URL that gets invoked when a specified event occurs.
The process of proving identity and granting access to resources.
A specific URL in an API used to perform an action or retrieve data.
Show live contact data inside chat for support agents as conversations unfold.
Automatically create follow up tasks in GHL when actions occur in tawk-to.
Route messages to agents based on contact data from GHL.
Grant access to the Contacts API with the required scope (contacts.readonly) and collect the access token.
Choose endpoints and map GHL fields to tawk-to fields.
Run test requests, verify data flow, adjust mappings, and go live.
No coding is required to connect GHL Contacts API with tawk-to. Use the Zapier app connector to create a simple trigger and action flow, map fields between GHL and tawk-to, and enable the automation. This setup lets your team see contact data in chat and automatically reflect updates back to the CRM.
Read operations include endpoints like GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/notes and GET /contacts/. Write operations include POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId and POST /contacts/:contactId/tags. You can choose which endpoints to map and use the write endpoints to update or create data from tawk-to.
Authenticate the connection by obtaining an OAuth 2.0 bearer token with the required scope, then securely store and refresh tokens as needed. In tawk-to via the Zapier app, complete the OAuth flow to authorize access to Contacts data. Follow best practices to rotate tokens and limit scope to readonly where possible.
Yes. You can schedule automatic syncs to run at regular intervals (for example every 15 minutes) or trigger on events. Scheduled syncing pulls updates from GHL and pushes them to tawk-to, while event based options respond to specific actions like new notes or tasks.
You can pull core contact data such as contact details, tasks, notes, appointments, and tags. This enables rich context in chats, task management workflows, and more. You can also push updates back to GHL to keep records current.
API rate limits apply; plan with conservative polling intervals and batch requests where possible. Use pagination for large data sets and implement backoff retries on 429 responses to maintain reliability.
Before going live, run end to end tests in a staging environment. Verify authentication, endpoint mappings, and data mapping. Check for data consistency, error handling, and alerting on failures so you can adjust the workflow before production.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
