Authenticate requests to the Contacts API using your API credentials. Use the supported methods (API key or OAuth) and apply the scope contacts.readonly to read data securely.
TicketCo authentication relies on API keys and OAuth. Securely store credentials, grant least-privilege access, and rotate tokens regularly.
GET /contacts/:contactId\nGET /contacts/:contactId/tasks\nGET /contacts/:contactId/tasks/:taskId\nGET /contacts/:contactId/notes\nGET /contacts/:contactId/notes/:id\nGET /contacts/:contactId/appointments\nGET /contacts/\nGET /contacts/business/:businessId\ncontacts.write\nPOST /contacts/\nPUT /contacts/:contactId\nDELETE /contacts/:contactId\nPOST /contacts/:contactId/tasks\nPUT /contacts/:contactId/tasks/:taskId\nPUT /contacts/:contactId/tasks/:taskId/completed\nDELETE /contacts/:contactId/tasks/:taskId\nPOST /contacts/:contactId/tags
Trigger when a contact is created or updated in GHL to create or update the corresponding TicketCo contact.
Actions include creating or updating a TicketCo profile, and optionally creating related tasks or notes based on contact changes.
Common methods: GET /contacts/:contactId to fetch, POST /contacts/ to create, PUT /contacts/:contactId to update, DELETE /contacts/:contactId to remove. Use corresponding endpoints to sync data to TicketCo.
Key fields to map: contactId, name, email, phone, tags, and any custom fields used in TicketCo.
Trigger on task creation or update in GHL to mirror tasks in TicketCo for coordinated work.
Actions include POST /contacts/:contactId/tasks in TicketCo and updates to ticket or task status as needed.
Example: POST /contacts/:contactId/tasks to create a linked task; PUT /contacts/:contactId/tasks/:taskId to update; PUT /contacts/:contactId/tasks/:taskId/completed to mark complete.
Key fields: taskId, title, dueDate, status, linkedContactId
Trigger when notes or appointments change in GHL to reflect in TicketCo.
Actions include syncing notes to TicketCo notes and creating calendar items or reminders in TicketCo.
Notes: GET /contacts/:contactId/notes; Appointments: GET /contacts/:contactId/appointments; use POST/PUT to synchronize in TicketCo.
Key fields: notes, appointmentId, timestamp, summary
Fast setup with no custom coding required—connectors and automations guide you through setup in minutes.
Unify data: synchronize contacts, tasks, notes, and appointments across GHL and TicketCo in a single workflow.
Automation reduces manual data entry and keeps teams aligned in real-time.
Key elements include API endpoints, triggers, actions, and field mappings that enable seamless data flow between GHL and TicketCo.
A specific URL path in the Contacts API used to perform a function (read, write, update, or delete).
An event in GHL that starts an automation or integration workflow with TicketCo.
An operation executed in the connected app (TicketCo) as a result of a trigger.
Mappings between GHL and TicketCo fields used during sync.
Trigger a welcome sequence when a new contact is added in GHL to create a TicketCo profile and assign initial tasks.
Attach notes and upcoming appointments to a TicketCo record to streamline support teams.
Sync calendar events to TicketCo to ensure customers receive reminders.
Obtain API credentials for the Contacts API and TicketCo and authorize the connection.
Define how GHL fields map to TicketCo fields (name, email, notes, tasks).
Set up triggers for contact creation, task updates, and note additions.
The Contacts API exposes endpoints to read and manage contacts, tasks, notes, and appointments. You can fetch a contact with GET /contacts/:contactId and pull related data like tasks and notes.\nFor writes, use POST /contacts/ to create, PUT /contacts/:contactId to update, DELETE /contacts/:contactId to remove. Ensure you have appropriate scope and permissions.
Sync can be near real-time when triggers and webhooks are properly configured. There may be brief latency depending on the integration platform and polling intervals. Real-time updates are achievable with event-driven setups and proper authentication.\nKeep in mind rate limits and retry behavior when planning automation.
Onboarding endpoints include GET /contacts/ to fetch existing contacts and POST /contacts/ to create new ones, plus GET /contacts/:contactId and GET /contacts/:contactId/tasks to map data during initial setup. For data import, use the individual endpoints to incrementally bring over records.\nDocument your mappings to ensure consistency across systems.
Yes, you can build no-code automations using built-in connectors and triggers. If you need more complex logic, you can extend with webhooks or a middleware for custom routing and processing. Avoiding code lets your team manage automations directly.
Yes, field mappings between GHL and TicketCo can be customized. Use common fields like name, email, and notes, and leverage custom fields as needed. If a field isn’t available, consider using a note or a custom mapping field to preserve data.
Authentication should use OAuth 2.0 where supported and API keys for server-to-server calls. Apply least-privilege access, validate scopes, and rotate tokens regularly. Store credentials securely and monitor for unusual activity.
Common troubleshooting steps include verifying credentials and endpoint URLs, confirming required scopes, and testing with sample contacts. Check integration logs for errors and confirm webhook delivery if used. Monitor API rate limits and retry if necessary.
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