Authorize access to the Contacts API with the scope contacts.readonly. Use OAuth or an API key as required by the TicketSource app to read contacts, tasks, notes, and appointments.
In the App Connector, select TicketSource and complete the OAuth setup or API key exchange to grant permissions for synchronizing contacts, tasks, notes, and tags.
– GET /contacts/:contactId; – GET /contacts/:contactId/tasks; – GET /contacts/:contactId/tasks/:taskId; – GET /contacts/:contactId/notes; – GET /contacts/:contactId/notes/:id; – GET /contacts/:contactId/appointments; – GET /contacts/; – GET /contacts/business/:businessId; – POST /contacts/; – PUT /contacts/:contactId; – DELETE /contacts/:contactId; – POST /contacts/:contactId/tasks; – PUT /contacts/:contactId/tasks/:taskId; – PUT /contacts/:contactId/tasks/:taskId/completed; – DELETE /contacts/:contactId/tasks/:taskId; – POST /contacts/:contactId/tags
Trigger: a contact task is created or updated in GHL (tasks endpoints).
Action: create or update the corresponding task in TicketSource.
POST /contacts/:contactId/tasks
contactId, taskId, status, dueDate
Trigger: a tag is added to a contact (tags endpoint) or tag changes occur.
Action: sync the tag to related TicketSource data or route to the correct queue.
POST /contacts/:contactId/tags
contactId, tagName, tagId
Trigger: a contact note is created or updated (notes endpoint).
Action: attach or create a related note on TicketSource tickets.
POST /contacts/:contactId/notes
contactId, noteId, content
No-code automations: trigger actions in TicketSource without writing code.
Unified view of contacts, tasks, notes, and tickets in a single console.
Faster onboarding and improved data accuracy through synced data.
Key elements include Contacts, Tasks, Notes, Tags, Endpoints, and data flows between GHL and TicketSource. The processes describe authentication, mapping, and sync triggers.
The GoHighLevel Contacts API provides programmatic access to contact data, tasks, notes, and appointments within your GHL account.
A specific URL path and HTTP method used to perform an operation against the API.
An event-driven HTTP callback that notifies your app when something changes in GHL.
A secret token used to authenticate requests to the API.
When a contact’s task is completed, automatically create a TicketSource ticket.
Attach contact notes to related tickets in TicketSource.
Use tags to categorize contacts and route to appropriate TicketSource queues.
Set up OAuth or API key authentication and grant permissions to read and write as needed.
Map GHL endpoints to TicketSource data fields (contacts, tasks, notes, tags) in the App Connector.
Test with sample data, verify syncing, and go live.
No coding is required to connect GHL Contacts API to TicketSource when using the App Connector. The integration provides pre-built mappings and triggers that you can enable with a few clicks. If you need custom behavior, you can still adjust field mappings and use webhooks to tailor the flow to your workflow.
Start with essential endpoints to pull data, such as GET /contacts/:contactId, GET /contacts/:contactId/tasks, and GET /contacts/:contactId/notes. For actions, use POST /contacts/:contactId/tasks and POST /contacts/:contactId/tags to create items in TicketSource.
Security is maintained via OAuth or API keys. Ensure you configure proper scopes, keep credentials secure, and rotate keys regularly. All data in transit should be protected by TLS.
Yes. Notes and tags can be synchronized to TicketSource. Map note content and tag data to corresponding fields in TicketSource. Some endpoints may have limitations based on the target system, so plan mappings accordingly.
Rate limits depend on your plan and the API. Monitor usage in the App Connector, implement exponential backoff, and queue requests if you anticipate bursts. Consider batching where possible.
Check the App Connector logs and webhook payloads for errors. Verify permissions, endpoints, and data mappings. Use a sandbox environment for testing before going live.
Logs are available in the App Connector dashboard. You can review sync history, errors, and timestamped events, and export logs if needed for auditing.
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Complete Operations Catalog - 126 Actions & Triggers
