Authenticate to the Contacts API using your GHL credentials with the required scope (contacts.readonly). Include the access token in the Authorization header as Bearer
Generate a TicketSpice API key or token and keep it secure. Use this key when invoking TicketSpice endpoints or when the GHL-to-TicketSpice bridge acts on your behalf.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; contacts.write; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: When a GHL contact is updated, update the corresponding Contact in TicketSpice.
Actions: Use GET /contacts/:contactId to fetch data, and PUT /contacts/:contactId to push updates to TicketSpice.
Paths used: GET /contacts/:contactId and PUT /contacts/:contactId
Key fields: contactId, email, name, phone, status
Trigger: New or updated tasks in GHL trigger task creation in TicketSpice.
Actions: POST /contacts/:contactId/tasks to create tasks; PUT /contacts/:contactId/tasks/:taskId to update.
Paths used: POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId
Key fields: contactId, taskId, title, dueDate, status
Trigger: Add notes or schedule appointments in GHL to reflect in TicketSpice.
Actions: POST /contacts/:contactId/notes; GET /contacts/:contactId/appointments to pull calendar data.
Paths used: POST /contacts/:contactId/notes; GET /contacts/:contactId/appointments
Key fields: contactId, noteId, appointmentId, details
Automated data synchronization reduces manual entry and errors.
Unified view of customer interactions across GHL and TicketSpice for faster decisions.
Rapid deployment using Zapier App Connector without heavy coding.
This glossary defines essential terms used in the GHL to TicketSpice integration, including API, endpoints, OAuth, and webhooks.
An API (Application Programming Interface) is a set of rules that enables applications to communicate and exchange data.
A specific URL on an API that performs a defined action, such as retrieving a contact or creating a task.
OAuth is a secure authorization framework that allows apps to access resources on behalf of a user without sharing credentials.
A webhook is a callback mechanism that sends real-time data to another app when a specified event occurs.
Whenever a contact’s status changes in GHL, automatically generate or update a ticket in TicketSpice to keep support workflows synchronized.
Link notes from Contacts API to relevant tickets so agents have context without switching apps.
Create and assign tasks in TicketSpice when events occur in GHL to ensure timely follow-ups.
From GHL, generate API credentials with the contacts.readonly scope and securely store the token.
Define the endpoints you will use (e.g., GET /contacts/:contactId, POST /contacts/:contactId/tasks) and set up Authorization headers in your bridge or Zapier connection.
Run end-to-end tests for create, read, update, and delete flows; monitor logs and fix any mapping issues.
Authentication can be done via OAuth or API keys depending on your GHL account setup. Use the Authorization header with Bearer tokens for secure access. Ensure the token has the scopes required (such as contacts.readonly) and rotate credentials regularly. For TicketSpice, generate a corresponding API key and keep it secret to authorize requests from your bridge. These methods minimize risk while enabling reliable data flow.
This integration exposes 17 endpoints including reading contacts, their tasks, notes, appointments, and related business data. Core operations include GET /contacts/:contactId, POST /contacts/, and a suite of task and note endpoints to support full CRM workflows. Use these endpoints to build triggers and actions in Zapier or your bridge.
Yes. You can sync notes and appointments by triggering creation or updates in TicketSpice when corresponding notes or calendar events occur in GHL. Map note content and appointment details to TicketSpice notes and calendar entries to keep records aligned across platforms.
No coding is required if you use Zapier App Connector or a similar bridge. You can configure triggers, actions, and endpoint mappings through point-and-click interfaces. Some basic understanding of the endpoints and data fields helps optimize the setup.
Test by performing end-to-end actions: create a contact in GHL and verify the Contact in TicketSpice, create a task, add a note, and schedule an appointment. Review logs in your bridge tool to confirm data integrity and ensure error handling paths are in place.
There may be rate limits and quotas depending on your GHL and TicketSpice plans. Plan your sync frequency accordingly and implement retry logic in your bridge to handle transient errors without duplicate records.
Common errors often relate to misconfigured endpoints, incorrect tokens, or scope mismatches. Verify credentials, confirm the exact endpoint path, and check that required fields are mapped correctly. Consult logs for errors and adjust mappings as needed.
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Complete Operations Catalog - 126 Actions & Triggers
