Requests to the Contacts API must be authenticated with your GHL API token. Include the token in the Authorization header as Bearer
In Trengo, configure the GHL integration with the token you generated. The app will pass the token automatically to GHL when calling endpoints. Ensure you rotate tokens securely and restrict endpoints to the required scope.
The connection uses the following endpoints: GET /contacts/:contactId, GET /contacts/:contactId/tasks, GET /contacts/:contactId/tasks/:taskId, GET /contacts/:contactId/notes, GET /contacts/:contactId/notes/:id, GET /contacts/:contactId/appointments, GET /contacts/, GET /contacts/business/:businessId, POST /contacts/, PUT /contacts/:contactId, DELETE /contacts/:contactId, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, PUT /contacts/:contactId/tasks/:taskId/completed, DELETE /contacts/:contactId/tasks/:taskId, POST /contacts/:contactId/tags
Trigger: When a contact is opened in Trengo or when a contact needs to be displayed in a ticket.
Actions: Retrieve core contact fields (name, email, phone) and map them into Trengo contact data.
GET /contacts/:contactId
contactId, name, email, phone
Trigger: When a contact’s tasks are needed for a support workflow.
Actions: Fetch tasks for a contact, including title, due date, and status, and push to Trengo tasks panel.
GET /contacts/:contactId/tasks
contactId, taskId, title, dueDate, status
Trigger: When a task is created or updated in Trengo for a contact.
Actions: Create or update tasks on the GHL side using POST or PUT on the contacts/:contactId/tasks endpoint.
POST /contacts/:contactId/tasks
contactId, taskId, title, status
Fast setup that requires no custom code to start routing contacts and tasks between GHL and Trengo
Visual mapping of fields and ready to use triggers for common support workflows
Scalable automation with secure token based authentication
A glossary of API concepts used in this guide such as endpoints, tokens, scopes, and data mapping
A specific URL path to access a resource in the API
A secret value used to authorize API requests on behalf of a user or app
Permissions granted to an app to access certain data within GHL
A URL that receives real time notifications from an API when relevant events occur
When a new contact is created in GHL, pull basic details into Trengo and open a welcome ticket
Fetch contact tasks and notes and reflect them in Trengo tickets for better context
Propagate changes from Trengo back to GHL when actions are taken in Trengo
Generate an API token with contacts.readonly scope and note the token securely
Add a new GHL integration in Trengo and paste the token, then select the endpoints you will use
Map GHL contact fields to Trengo fields and run end to end tests to confirm data flow
No coding is required for the basic integration. Trengo provides a no code experience to configure triggers and actions between GHL and Trengo. If your workflows are more complex, you can add custom logic with webhooks or middleware while keeping the connection secure. The UI guides you through mapping fields and choosing endpoints. The goal is a fast, reliable data flow without writing code. The second paragraph emphasizes best practices and fallback options in case of API limits or token issues.
For basic syncing you will use the core contact endpoints such as GET /contacts/:contactId and GET /contacts/:contactId/tasks. These endpoints fetch the essential data needed to populate Trengo tickets and tasks. You can extend with notes and tags as you grow. The second paragraph covers optional endpoints for richer context like notes and business associations.
Security is token based. Use a token with only the required scopes and rotate it periodically. Transport uses HTTPS and OAuth style flow where applicable. The second paragraph reminds you to restrict permissions to the minimal needed and store tokens securely.
Yes, you can map custom fields from GHL to custom fields in Trengo. Start by exposing the fields in the GHL token scope and then align them in Trengo field mappings. The second paragraph explains testing and validating that custom fields transfer correctly in both directions.
Errors are surfaced in the Trengo integration UI and via API responses. Use the error codes to determine retries, rate limits, or invalid data. The second paragraph covers logging and error notifications to help you diagnose issues quickly.
Tokens should be rotated securely on a schedule and after suspected exposure. Use the GHL portal to generate new tokens and update the Trengo integration. The second paragraph highlights best practices for token lifecycle management and automation hooks.
Logs are available in both GHL and Trengo dashboards and can be exported for audits. Look for API request logs, response codes, and payloads. The second paragraph suggests enabling verbose logging during initial setup and then dialing it back to normal levels once stable.
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Complete Operations Catalog - 126 Actions & Triggers
