To authorize your GHL app with the Contacts API, obtain an OAuth 2.0 client and ensure it has the required scope (contacts.readonly). Store credentials securely and rotate them regularly to maintain security.
Trustpilot authentication uses a read-only integration token. Keep credentials in a secure vault, enable token rotation, and restrict access to essential users only.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: New or updated contact in Contacts API triggers a lookup in Trustpilot
Actions: Create or update contact in GHL with Trustpilot score and attach a note
GET /contacts/:contactId
contactId, email, name, trustpilotId
Trigger: Contact task created or updated
Actions: Mirror tasks to the counterpart system and keep due dates aligned
GET /contacts/:contactId/tasks
contactId, taskId, status, dueDate
Trigger: View or edit a specific task
Actions: Update task details in both systems when changes occur
GET /contacts/:contactId/tasks/:taskId
contactId, taskId, status, priority
Rapid setup with no code to connect Trustpilot and Contacts API
Automated data enrichment and real time syncing
Centralized monitoring of endpoints and easy troubleshooting
Key data elements and processes involved in mapping Trustpilot data to the Contacts API, including contacts, tasks, notes, and tags.
People records stored in the Contacts API, identified by contactId.
Work items linked to a contact; can be created, updated, and completed.
Notes attached to a contact to capture interactions.
Trustpilot data source used for sentiment, reviews, and rating data.
Automatically pull Trustpilot score when a new contact is added and store in a custom field
Create tasks for follow-ups based on Trustpilot feedback
Attach notes from Trustpilot reviews to the contact’s notes for context
Obtain API keys for both sides and set permissions (Scope: contacts.readonly).
Select the endpoints you will use (eg GET /contacts/:contactId, GET /contacts/:contactId/tasks).
Run test records, verify data mapping, then deploy to production.
Yes. The integration uses OAuth 2.0 with token rotation and scopes limited to contacts.readonly. You can enable IP allowlisting for added security. The setup also supports role-based access control and periodic credential rotation to minimize risk.
No heavy coding needed. Use the no-code connectors and pre-built actions. Some basic mapping is helpful. If you have a developer on hand, you can customize mappings and transformations for fits-for-purpose data flows.
Commonly used endpoints include GET /contacts/:contactId, GET /contacts/:contactId/tasks, and GET /contacts/:contactId/notes. You can add additional endpoints as needed. Always start with read-only endpoints to validate data mappings before adding write permissions.
Handle errors via retries, proper HTTP status handling, and logging. Use webhooks for failure alerts. Implement alerting and retry policies to minimize downtime and ensure visibility into failed syncs.
Yes. Custom fields can be mapped between systems. Use field mapping to align data types. Document your mappings so future updates remain consistent.
Sync frequency ranges from near real-time to every 15 minutes depending on plan and configuration. For critical workflows, choose higher frequency and leverage webhooks for immediate triggers.
API docs are available in the GHL developer portal and the Trustpilot integration guide. Refer to endpoint references, authentication sections, and sample payloads for quick start.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
