Authenticate requests to the Contacts API using your GHL credentials and an API key; token-based access is recommended for security.
Authenticate Twilio requests with your Twilio API keys or tokens; securely store credentials and rotate them regularly.
– GET /contacts/:contactId\n- GET /contacts/:contactId/tasks\n- GET /contacts/:contactId/tasks/:taskId\n- GET /contacts/:contactId/notes\n- GET /contacts/:contactId/notes/:id\n- GET /contacts/:contactId/appointments\n- GET /contacts/\n- GET /contacts/business/:businessId\n- contacts.write\n- POST /contacts/\n- PUT /contacts/:contactId\n- DELETE /contacts/:contactId\n- POST /contacts/:contactId/tasks\n- PUT /contacts/:contactId/tasks/:taskId\n- PUT /contacts/:contactId/tasks/:taskId/completed\n- DELETE /contacts/:contactId/tasks/:taskId\n- POST /contacts/:contactId/tags
Trigger: a contact is updated or created in Contacts API, initiating a Twilio action such as an SMS or a task update.
Actions: create or update a follow-up task in Contacts API; send a Twilio SMS; record the result in the contact notes.
POST /contacts/:contactId/tasks
contactId, taskId, status, dueDate
Trigger: inbound Twilio messages or calls create or update contact notes.
Actions: append to contact notes, update last contacted, and optionally create a task for follow-up.
POST /contacts/:contactId/notes
contactId, id, content, createdAt
Trigger: Twilio event creates or updates a task in Contacts API.
Actions: create or modify a task, optionally attach a note, and sync status back to Twilio.
POST /contacts/:contactId/tasks
contactId, taskId, status, dueDate
Automate outreach with SMS by triggering messages from contact updates.
Keep a complete activity trail with notes, calls, and tasks in one place.
Increase conversion with timely follow-ups and reminders using Twilio.
This section covers endpoints, authentication, data mapping, triggers, actions, and data flow between GHL’s Contacts API and Twilio.
Definition: A specific URL and HTTP method used to access a resource in the GHL API.
Definition: The process of validating identity and permissions to access API resources using keys or tokens.
Definition: The maximum number of API calls allowed in a time window and how to handle 429 responses.
Definition: The access rights granted to an API client for resources and actions.
Description: When a new follow-up task is created, automatically send a personalized SMS via Twilio and log the result back to Contacts API.
Description: Notify customers via WhatsApp when contact notes or fields are updated.
Description: Schedule Twilio SMS reminders for upcoming appointments using Contacts API data.
Obtain your API keys and configure OAuth tokens to securely connect Twilio with Contacts API.
Define how contact data maps to Twilio triggers, messages, and notes.
Run tests, verify logs, and deploy with monitoring.
Authenticate with GHL by generating API keys for the Contacts API and by obtaining Twilio API keys or tokens. Store credentials securely and rotate them regularly. Use token-based access where possible and verify calls with signatures; always use HTTPS and apply least-privilege access to minimize risk.
The available endpoints include retrieving and manipulating contacts, tasks, notes, and appointments; you can read, create, update, or delete records as needed. Map these endpoints to Twilio triggers (SMS, calls, or messages) to automate outreach and workflows; test thoroughly and document data flows for maintenance.
Yes. You can trigger SMS reminders and alerts from Contacts API events using Twilio. Create a flow where updates or new contacts initiate a Twilio message, then log results back into Contacts API to keep records in sync.
Handle errors by inspecting HTTP status codes and implementing retries with exponential backoff. Use idempotent requests where possible, log failures, and set up alerts to monitor issues and respond quickly.
No-code options exist via automation tools or built-in connectors described here. If you want more control later, you can add code; the setup supports both no-code and code-based workflows.
Map fields such as contactId, phone number, and status between GHL and Twilio to ensure accurate messaging. Document mappings and test with sample data to ensure correct data flow as your schema evolves.
Security best practices include storing keys securely, validating webhook signatures, and granting least privilege to API clients. Rotate credentials regularly, monitor usage, and enable alerting for unusual activity.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
