Use secure OAuth 2.0 or API keys to authorize access to the Contacts API, then scope requests to read and write contact data as needed.
WorkWave Route Manager authenticates to GHL using the API’s OAuth flow, with tokens renewed periodically and stored securely.
GET /contacts/:contactId; GET /contacts/:contactId/tasks; GET /contacts/:contactId/tasks/:taskId; GET /contacts/:contactId/notes; GET /contacts/:contactId/notes/:id; GET /contacts/:contactId/appointments; GET /contacts/; GET /contacts/business/:businessId; contacts.write; POST /contacts/; PUT /contacts/:contactId; DELETE /contacts/:contactId; POST /contacts/:contactId/tasks; PUT /contacts/:contactId/tasks/:taskId; PUT /contacts/:contactId/tasks/:taskId/completed; DELETE /contacts/:contactId/tasks/:taskId; POST /contacts/:contactId/tags
Trigger: a contact changes in GHL, causing an immediate POST or PUT to /contacts/:contactId in the WorkWave route manager.
Actions: create or update the contact in WorkWave; optionally create related tasks, notes, or tags.
Method path: POST /contacts/ to create, PUT /contacts/:contactId to update.
Key fields: contactId, email, name, phone, businessId.
Trigger: scheduled batch job every 15 minutes to reconcile records.
Actions: bulk upsert via POST /contacts/ and updates via PUT /contacts/:contactId.
Method path: POST /contacts/ for new records; PUT /contacts/:contactId for updates.
Fields: email, fullName, phone, businessId.
Trigger: user-initiated import from the WorkWave UI.
Actions: create or update contact records using POST /contacts/; update tasks via POST /contacts/:contactId/tasks.
Method path: POST /contacts/ to add new records; PUT /contacts/:contactId for edits.
Fields: email, name, externalId, businessId.
Fast setup: connect apps without writing code and start syncing in minutes.
Automation: keep data aligned across systems with minimal manual effort.
Visibility: unified view of contacts, tasks, notes, and appointments.
A quick glossary of terms and the core data processes used to connect GHL to WorkWave Route Manager.
Application Programming Interface: a defined set of endpoints and protocols that let applications communicate.
Authorization framework for obtaining access tokens to call protected APIs.
A specific URL path and method used to retrieve or modify data in an API.
A mechanism for real-time notifications when data changes in a source system.
Set up webhooks in GHL to push changes to WorkWave in real time for accurate contact data.
Run nightly or every few hours to reconcile discrepancies between systems.
Empower admins to trigger imports from the WorkWave UI with a single click.
Enable OAuth and generate tokens; set required scopes for contacts read/write.
Choose the endpoints you need (e.g., GET /contacts/:contactId, POST /contacts/) and map fields.
Run tests, verify data flow, and flip the switch to go live.
We support OAuth 2.0 with token renewal for secure access, plus API keys where supported. Start by creating an app in GHL, selecting the contacts scope, and granting permissions for read/write as needed. In WorkWave Route Manager, configure the connection using the provided tokens and store them securely.
Yes. Use a sandbox or test environment to validate endpoints like GET /contacts/:contactId and POST /contacts/. Validate responses and error handling before going live.
Endpoints include GET /contacts/:contactId, GET /contacts/:contactId/tasks, POST /contacts/:contactId/tasks, PUT /contacts/:contactId/tasks/:taskId, and more. Map fields accordingly to ensure correct data flow.
Create a clear data map that aligns contact fields (name, email, phone) with WorkWave fields; use id matching for records; test with sample records.
Implement retries with exponential backoff, log errors, and set up alerting; handle 429 rate limits and 5xx outages gracefully.
Yes. Webhooks are supported; configure endpoints to receive real-time updates and verify payload signatures.
This setup minimizes coding but may require basic scripting or configuration for mapping; no heavy development is required.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
