To access the Conversations API from ablefy, obtain an OAuth token or API key with the conversations.readonly scope, then attach it to each request via the Authorization header. Keep tokens confidential and rotate them regularly.
Store credentials securely, use least-privilege scopes, and rotate credentials on a schedule to minimize risk.
GET /conversations/:conversationsId GET /conversations/search conversations.write POST /conversations/ PUT /conversations/:conversationsId DELETE /conversations/:conversationsId conversations/message.readonly GET conversations/messages/:messageId/locations/:locationId/recording GET conversations/locations/:locationId/messages/:messageId/transcription GET conversations/locations/:locationId/messages/:messageId/transcription/download conversations/message.write POST /conversations/messages POST /conversations/messages/inbound POST /conversations/messages/upload PUT /conversations/messages/:messageId/status DELETE /conversations/messages/:messageId/schedule DELETE /conversations/messages/email/:emailMessageId/schedule
When a user opens a chat, fetch the conversation details to populate the UI and continue the thread.
Actions: read conversation data, display messages, and update conversation state.
GET /conversations/:conversationsId
conversationsId, participants, lastMessageId, status
Trigger when a user needs to locate a conversation by keywords or filters.
Actions: search, filter, paginate.
GET /conversations/search
query, page, limit, filters
Trigger when creating new conversations or adding messages.
Actions: create, update, add messages.
conversations.write
conversationId, participants, initialMessage, status
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A concise glossary of essential terms and processes to help you understand the integration between the Conversations API and ablefy.
API stands for Application Programming Interface, a defined set of rules that let apps talk to each other.
OAuth 2.0 is an open standard for access delegation that enables secure, token-based authentication.
An API endpoint is a specific URL path that performs a function within a service.
Payload is the data sent with a request or received in a response.
Trigger an in-app welcome message when a new conversation starts to engage users and present next steps.
Provide fast, filtered search across conversations to help agents locate context quickly.
Route messages to the right agent or team based on keywords and metadata.
Obtain client credentials and exchange tokens securely between ablefy and the Conversations API.
Set up and test API calls, webhooks, and error handling in a safe environment.
Enable monitoring, retries, and logging to ensure reliable data flow.
The Conversations API provides programmatic access to your conversations data, enabling apps like ablefy to read, write, search, and manage conversations. Use the REST endpoints to retrieve chat threads, create messages, and fetch transcripts as needed. This enables seamless automation and better agent-assisted experiences.
Authenticate using OAuth 2.0 tokens or API keys with the appropriate scope (e.g., conversations.readonly). Attach the token to each request in the Authorization header and rotate credentials regularly.
Common workflows include retrieving conversations, creating messages, and inbound message handling. Start with GET /conversations/:conversationsId and POST /conversations/messages, then test with GET /conversations/search.
No-code users can use webhooks and integrations offered by ablefy to connect to the API. However, basic API familiarity helps you customize more complex flows.
Implement retries with exponential backoff, handle HTTP status codes, and log errors. Use idempotent requests where possible to avoid duplicates.
Use a sandbox or development environment to test endpoints, simulate conversations, and validate data mapping before going live.
Consult the developer docs for endpoint details, data models, and best practices. Reach out to support for integration-specific guidance.
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