Authenticate using your GHL API key with the conversations.readonly scope (adjust scopes as needed) and ensure your app is allowed to read and manage conversations.
Connect ActiveCampaign by providing an API key or OAuth token, then grant the integration access to contacts and messages for bi-directional syncing.
– GET /conversations/:conversationsId – GET /conversations/search – conversations.write – POST /conversations/ – PUT /conversations/:conversationsId – DELETE /conversations/:conversationsId – conversations/message.readonly – GET conversations/messages/:messageId/locations/:locationId/recording – GET conversations/locations/:locationId/messages/:messageId/transcription – GET conversations/locations/:locationId/messages/:messageId/transcription/download – conversations/message.write – POST /conversations/messages – POST /conversations/messages/inbound – POST /conversations/messages/upload – PUT /conversations/messages/:messageId/status – DELETE /conversations/messages/:messageId/schedule – DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: when a new or updated conversation is detected (use GET /conversations/search or GET /conversations/:conversationsId to fetch latest data).
Actions: create or update a contact in ActiveCampaign, attach a note with the latest conversation snippet, and tag the contact for follow-up.
Key methods: GET /conversations/:conversationsId and POST /conversations/ for creation; POST /conversations/messages for message content.
conversationsId, contactId, lastMessage, status, locationId
Trigger: inbound message from ActiveCampaign arrives via POST /conversations/messages/inbound.
Actions: create or update a corresponding message in GHL, link to the appropriate conversation, and update message status.
POST /conversations/messages/inbound
messageId, conversationsId, channel, status
Trigger: transcription becomes available via GET /conversations/locations/:locationId/messages/:messageId/transcription.
Actions: add transcription notes to ActiveCampaign contact timeline and optionally store a transcription download link.
GET /conversations/locations/:locationId/messages/:messageId/transcription
messageId, locationId, transcription
Zero-code integration: connect GHL Conversations API to ActiveCampaign with a simple setup and test without writing code.
Faster automation: trigger campaigns and workflows from conversation events in real-time.
Centralized data: keep contacts, conversations, and messages in sync across platforms.
A quick glossary of essential terms and processes used in integrating GHL Conversations API with ActiveCampaign.
A specific URL that performs a defined action when called with proper authentication (e.g., GET /conversations/:id).
A text version of an audio message, produced by a speech-to-text process and linked to a message.
A callback URL that gets notified when specific events occur in a system.
A message received from a user through a channel that is stored and accessible via the Conversations API.
Use the Conversations API to trigger a Welcome sequence in ActiveCampaign when a new contact starts a conversation in GHL.
Capture important messages and automatically update ActiveCampaign deals or tickets.
Automatically attach transcription summaries to contact timelines for faster context.
Gather your GHL API key with the required scopes and your ActiveCampaign API key or OAuth token.
Connect via OAuth or API keys in the integration setup, then grant the necessary permissions on both sides.
Run end-to-end tests to verify data syncing and create a sample automation to confirm behavior.
Yes. Access to the Conversations API typically requires an appropriate GHL plan that includes API access and the Conversations features. If you’re unsure, check your plan details or contact support to confirm API scope and rate limits. You may also need the corresponding ActiveCampaign access for integration features. In some cases, trial or developer accounts can provide limited API access for testing. Always verify current terms and quotas in your account dashboard or with sales.
Real-time data availability depends on the polling frequency and webhook support between GHL and ActiveCampaign. The integration can be configured to poll for new or updated conversations and to push changes to ActiveCampaign as soon as they’re detected. Webhooks can help reduce latency by notifying your app of events as they happen. For mission-critical real-time needs, set up listeners for key events (new messages, status changes) and ensure your endpoints scale to handle bursts of activity.
For basic syncing, start with GET /conversations/:conversationsId to fetch conversation details and POST /conversations/messages to push messages to the other system. Use GET /conversations/search to locate conversations by criteria and POST /conversations/messages/inbound to handle inbound messages from ActiveCampaign. As you expand, incorporate transcription endpoints to enrich data and status endpoints to manage workflow timing. Keep your key fields aligned across systems (conversationId, messageId, contactId).
Authenticate GHL with your API key and ensure the required scopes are granted (e.g., conversations.readonly). For ActiveCampaign, use the API key or OAuth token and grant access to contacts and messages. Store credentials securely and rotate keys periodically. When testing, use sandbox or staging environments to validate permissions before going live to avoid data loss or unauthorized access.
Webhooks are commonly used to notify your app of inbound messages and other events. Enable webhooks for key events like new inbound messages and message status updates to reduce latency and improve automation reliability. If webhooks aren’t available, implement a robust polling strategy with appropriate retries and exponential backoff to ensure consistent data sync.
Yes. Transcriptions can be retrieved via the transcription endpoints and, if needed, downloaded for archival or analysis. Use GET /conversations/locations/:locationId/messages/:messageId/transcription to fetch text and GET /conversations/locations/:locationId/messages/:messageId/transcription/download to obtain the audio-derived transcript file. Consider storing transcription data in ActiveCampaign as notes or custom fields to keep contact records complete for later review.
Rate limits are defined by your GHL plan and API tier. Check the API docs or your account’s developer settings for current quotas and retry guidelines. If you anticipate higher volume, contact support to discuss higher limits or pacing strategies. Implement graceful retries and backoff in your integration to stay within limits while ensuring reliable data flow.
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