Authenticate API calls to the Conversations API using your GHL credentials (OAuth or API key) and verify access in a test environment.
Obtain and manage OAuth tokens or API keys from Acuity Scheduling to securely connect with GHL.
GET /conversations/:conversationsId; GET /conversations/search; conversations.write; POST /conversations/; PUT /conversations/:conversationsId; DELETE /conversations/:conversationsId; conversations/message.readonly; GET conversations/messages/:messageId/locations/:locationId/recording; GET conversations/locations/:locationId/messages/:messageId/transcription; GET conversations/locations/:locationId/messages/:messageId/transcription/download; conversations/message.write; POST /conversations/messages; POST /conversations/messages/inbound; POST /conversations/messages/upload; PUT /conversations/messages/:messageId/status; DELETE /conversations/messages/:messageId/schedule; DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: a new appointment is booked in Acuity Scheduling, which sends a message to the associated contact in GHL Conversations.
Actions: post a message, start or continue a conversation, and optionally notify your team.
POST /conversations/messages
key fields: appointmentId, customerEmail, conversationsId, messageId, locationId
Trigger: an appointment status changes in Acuity, updating the related GHL conversation.
Actions: update notes, apply tags, and sync status to the conversation.
PUT /conversations/:conversationsId
key fields: appointmentId, conversationsId, status, notes
Trigger: inbound messages from Acuity arrive and are routed into GHL Conversations.
Actions: create or append to a conversation thread and notify the appropriate agent.
POST /conversations/messages/inbound
key fields: conversationsId, messageId, inbound data, sender
No-code automation using triggers and actions in your integration platform to connect bookings and messages.
Faster conversions with automated reminders, confirmations, and follow-ups tied to appointments.
Centralized data across scheduling and conversations for richer analytics.
This section defines the terms, endpoints, triggers, and data fields used to connect the GHL Conversations API with Acuity Scheduling.
An interface that allows apps to interact with features and data programmatically.
A real-time callback URL that notifies another app when an event occurs.
A specific URL path plus HTTP method used to perform an action against an API.
The process of verifying identity (API keys or OAuth) before granting access.
Automatically send confirmation and reminder messages after an appointment is booked in Acuity, keeping customers engaged.
Route customer inquiries to the right agent via GHL Conversations based on intent.
Include appointment context in messages to reduce back-and-forth and improve support speed.
Obtain API credentials from GHL and Acuity Scheduling and verify access in a test environment.
Set up endpoint URLs, map fields, and define when actions should run.
Run end-to-end tests and monitor logs to ensure reliable delivery of messages and scheduling data.
The Conversations API enables programmatic messaging and conversation management from Acuity Scheduling data. It lets you post messages, read conversations, and route inbound and outbound communications between your scheduling events and contacts. This creates a unified customer experience by tying appointments to real-time messages. To start, authenticate with your GHL credentials and configure Acuity Scheduling as the data source. Then map fields between Acuity and GHL so agents have full context during interactions.
No coding is required for many setups using no-code automation tools. The essential steps are establishing secure authentication, configuring endpoints for create/read/update of conversations, and setting triggers for booking events. For advanced needs, you can add custom scripts or webhook logic and still leverage a no-code workflow when possible.
Basic syncing relies on endpoints to create and read conversations and to post inbound messages. Typical examples: POST /conversations/, GET /conversations/:conversationsId, POST /conversations/messages, and POST /conversations/messages/inbound. Expand later with additional endpoints as your workflow grows.
Security is maintained through OAuth or API keys, HTTPS encryption, and least-privilege permissions. Use separate environments for testing and production and review access logs regularly.
Yes. You can customize templates for welcome messages, reminders, and follow-ups. Store the templates centrally and fill dynamic fields like appointment time and customer name at runtime.
Test by triggering events in Acuity Scheduling and checking that messages appear in GHL Conversations. Use sandbox credentials and verify endpoint responses, payload structures, and field mappings.
Logs and data can be viewed in your integration tool and the GHL dashboard. Use webhook logs, API responses, and system logs to diagnose issues and set alerts for failures.
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Complete Operations Catalog - 126 Actions & Triggers
