Conversations API uses OAuth 2.0 for secure access. Obtain an access token with your GHL credentials and include it as a Bearer token on each request.
Zapier connects on your behalf using OAuth 2.0 or API keys depending on setup. Save credentials in Zapier under Connected Accounts for recurring use.
Core endpoints cover conversations, messages, transcripts and status updates used by automation flows.
Trigger when a new or updated conversation is detected in GHL, then fetch details via GET /conversations/:conversationsId
Actions include GET /conversations/:conversationsId to retrieve, POST /conversations/ to create, and POST /conversations/messages to send a message
Methods used: GET and POST on the core conversations endpoints
Key fields: conversationsId, messageId, locationId, transcript
Trigger for new inbound messages or updated transcripts via inbound and transcription endpoints
Actions include GET /conversations/locations/:locationId/messages/:messageId/transcription, GET /conversations/messages, GET /conversations/messages/:messageId/transcription/download, and PUT /conversations/messages/:messageId/status
Methods include GET, POST, and PUT on messages and transcription endpoints
Key fields: messageId, locationId, transcripts
Trigger: new inbound message, conversation status update, or transcript ready
Actions: POST /conversations, POST /conversations/messages, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule
Methods: POST, PUT, DELETE across core endpoints
Key fields: conversationsId, messageId, status
Automate chat workflows with triggers and actions without writing a line of code
Keep data in sync across tools by automatically routing conversations and transcripts
Scale messaging with dependable logs and auditable transcripts for compliance
Key elements include endpoints for conversations, messages, transcripts and status updates; processes cover authentication, triggers and actions
A thread of messages identified by a conversationsId between a user and an agent
Text version of an audio or video message retrieved via transcription endpoints
A URL path for a specific operation such as /conversations/:conversationsId or /conversations/messages
The method used to prove identity to access the API, typically OAuth 2.0 or API keys
Trigger a welcome conversation when a new lead is added and route to a support queue
Route conversations based on transcription keywords to the right team
Publish status updates to teammates when conversation status changes
Authorize the GHL account in Zapier and select the Conversations API scope
Pick triggers like new conversation or new inbound message, and actions like send message or update status
Run a quick test in Zapier to ensure data flows between Conversations API and your app, then turn on the Zap
With the Conversations API and Zapier you can automate chat workflows, fetch conversations, post messages, and manage transcripts without writing code. Use triggers to start flows and actions to move data between GHL and your apps.
Yes. The integration is designed for no code setups using Zapier’s connected accounts to authorize access and configure triggers and actions. You can build powerful automations without touching code, then customize with simple field mappings.
You can use endpoints such as GET /conversations/:conversationsId, POST /conversations/, POST /conversations/messages, GET /conversations/locations/:locationId/messages/:messageId/transcription, and PUT /conversations/messages/:messageId/status. These endpoints cover reading, creating, updating and retrieving transcripts and messages.
Authenticate using OAuth 2.0 or API keys, depending on setup. Store credentials securely in Zapier Connected Accounts and rotate tokens as recommended.
Transcripts can be retrieved via transcription endpoints and checked as messages arrive. Real-time updates may require polling or webhooks depending on your plan.
If a request fails, Zapier retries automatically up to limits. Use error handling steps to route failures to a support system or notify teams.
No code option exists through Zapier’s visual builder. For complex flows, you can layer multiple Zaps or use custom code steps.
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