Authenticate requests with your GHL Conversations API credentials and keep keys secure. The integration uses the scope conversations.readonly to limit access and protect sensitive data.
Use your 46elks API key and access token to authorize outbound requests. Include the key in the Authorization header and rotate credentials regularly for best security.
Key endpoints include: GET /conversations/:conversationsId, GET /conversations/search, POST /conversations/, PUT /conversations/:conversationsId, DELETE /conversations/:conversationsId, conversations/message.readonly, GET conversations/messages/:messageId/locations/:locationId/recording, GET conversations/locations/:locationId/messages/:messageId/transcription, GET conversations/locations/:locationId/messages/:messageId/transcription/download, conversations/message.write, POST /conversations/messages, POST /conversations/messages/inbound, POST /conversations/messages/upload, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule, DELETE /conversations/messages/email/:emailMessageId/schedule.
Trigger: when a conversation is created or updated in GHL, fetch details and sync with 46elks to keep records aligned.
Actions: use GET /conversations/:conversationsId to pull details, then update or create corresponding records in 46elks; align participants and thread status.
GET /conversations/:conversationsId
Key fields: conversationsId, participants, status, lastMessage, channel
Trigger: new message data in GHL prompts sending via 46elks.
Actions: POST /conversations/messages to compose and send messages; optionally attach inbound routing and delivery receipts.
POST /conversations/messages
Key fields: message body, recipient, messageId, status
Trigger: when a message has a transcription or recording, pull assets into your 46elks workflows.
Actions: GET /conversations/messages/:messageId/transcription, GET /conversations/locations/:locationId/messages/:messageId/transcription, GET /conversations/messages/:messageId/locations/:locationId/recording, and GET /conversations/locations/:locationId/messages/:messageId/transcription/download.
GET /conversations/messages/:messageId/transcription; GET /conversations/locations/:locationId/messages/:messageId/transcription; GET /conversations/locations/:locationId/messages/:messageId/transcription/download; GET /conversations/messages/:messageId/locations/:locationId/recording
Key fields: messageId, locationId, transcription, recordingUrl
Automation without code: trigger messages, fetch data, and sync records automatically.
Faster customer responses through real-time data delivery and centralized messaging.
Unified workflows across channels with a single source of truth for conversations.
Explore core concepts such as endpoints, authentication, triggers, actions, data mapping, and error handling within this integration.
Application Programming Interface that enables programmatic interaction between GHL and 46elks.
A specific URL in the API that performs an action, such as retrieving a conversation or sending a message.
The process of proving identity to access the API, typically via API keys or tokens.
A URL that receives real-time updates from the API.
Send a personalized welcome SMS via 46elks when a new contact is created in GHL to improve onboarding.
Attach conversation transcripts to support tickets to accelerate issue resolution.
Send proactive status updates via 46elks when there is no activity for a period, boosting engagement.
Collect GHL API credentials and 46elks API keys, then configure scopes to match the integration needs.
Add API keys to your requests and ensure tokens are refreshed before expiry.
Test endpoints like GET /conversations and POST /conversations/messages in a staging environment before going live.
The integration enables seamless data exchange between GHL’s Conversations API and the 46elks platform, letting you pull conversation data and push outbound messages. It supports fetching conversation details and sending messages via the 46elks channel. This helps you automate common workflows without switching apps. For best results, map key fields consistently and monitor responses for errors.
Commonly used endpoints include GET /conversations/:conversationsId to retrieve conversation details, POST /conversations/messages to send messages, and GET /conversations/messages/:messageId/transcription to access transcripts. You may also leverage GET /conversations/search to locate conversations by criteria and POST /conversations to create new threads as needed.
Use API keys or OAuth tokens issued by GHL for the Conversations API and secure 46elks credentials in a secret manager. Include credentials in the Authorization header and scope requests to the minimum required access. Rotate keys regularly and monitor for unusual activity.
Rate limits depend on your GHL and 46elks plans. Plan for bursts in messaging and apply exponential backoff on 429 responses. Implement retry logic and log throttling events to maintain reliable automation.
If an error occurs, check your authentication headers, verify endpoint paths, and confirm payload schemas. Use sandbox or staging environments to reproduce issues, review API responses, and adjust mappings until responses are successful.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
