Authenticate requests with a Bearer token issued for the Conversations API and include the scope conversations.readonly for read operations.
ABC GymSales uses standard API keys or OAuth tokens. Store credentials securely and rotate keys regularly.
The Conversations API includes endpoints to list, search, create, update, and delete conversations, manage messages and inbound content, and access transcripts and recordings. Core endpoints include GET /conversations/:conversationsId, GET /conversations/search, POST /conversations/, PUT /conversations/:conversationsId, DELETE /conversations/:conversationsId, GET conversations/messages/:messageId/locations/:locationId/recording, GET conversations/locations/:locationId/messages/:messageId/transcription, GET conversations/locations/:locationId/messages/:messageId/transcription/download, POST /conversations/messages, POST /conversations/messages/inbound, POST /conversations/messages/upload, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule, and DELETE /conversations/messages/email/:emailMessageId/schedule.
Trigger: When a new or updated conversation is created in ABC GymSales, sync the change to GHL and keep both records in sync.
Actions: Create or update the corresponding conversation in GHL via POST or PUT /conversations and attach the latest messages as needed.
Key endpoints used: GET /conversations/search, POST /conversations, PUT /conversations/:conversationsId
Key fields: conversationsId, lastMessage, status, participants.
Trigger: New leads from ABC GymSales captured in forms or messages.
Actions: Use GET /conversations/search to locate a matching conversation or create a new one in GHL and route to the right team.
Endpoint examples: GET /conversations/search, POST /conversations
Key fields: leadId, contactEmail, query.
Trigger: Incoming messages arrive in ABC GymSales, prompting automated responses.
Actions: Post messages via POST /conversations/messages and optionally schedule or escalate with status controls.
Endpoints: POST /conversations/messages, POST /conversations/messages/inbound
Key fields: messageId, locationId, status, content.
No-code automation reduces manual data entry and speeds up customer responses.
Visual workflows with the Zapier App Connector allow rapid setup without custom code.
A unified customer view across ABC GymSales and GHL conversations improves support and marketing.
Definitions for terms used in this guide and the steps for connecting the two systems.
A thread of messages between a user and your support team within GHL.
A URL path in the API that performs a specific operation (GET, POST, PUT, DELETE).
The method used to prove identity and authorize API requests, typically via Bearer tokens.
A callback URL where events are posted in real time.
Trigger on new signups to send personalized welcome messages via the Conversations API.
Use inbound messages to schedule reminders and sync with ABC GymSales calendars.
Automatically route questions to the right team and create tickets in GHL.
Obtain your API key or OAuth token from the GHL developer portal and set the required scope.
Map ABC GymSales fields to GHL Conversations endpoints like GET /conversations and POST /conversations/messages.
Run tests, verify data flow, set up error handling, and monitor logs.
The Conversations API lets ABC GymSales read, create, and manage conversations and messages within GHL, enabling automated syncing and richer customer interactions. It also provides transcripts, recordings, and inbound message handling to streamline support workflows. To get started, obtain credentials with the correct scope and test basic read and write operations in a sandbox or development environment.
Authentication is typically done with Bearer tokens issued for the Conversations API, including the necessary scope. You can use API keys or OAuth tokens depending on your setup. Always store credentials securely and rotate them regularly to maintain security.
Essential endpoints for basic syncing include GET /conversations/search to locate conversations, POST /conversations to create new ones, and POST /conversations/messages to send messages. For updates, PUT /conversations/:conversationsId and PUT /conversations/messages/:messageId/status are commonly used.
Yes. A sandbox or development environment is recommended for testing. Use test conversations, messages, and transcripts to verify data flow without affecting real customer data. Monitor results and adjust mappings before going live.
Respect rate limits by implementing exponential backoff and retries. Track response headers for quota information and design your automation to queue excess requests during spikes. If limits are reached, pause and retry after the advised window.
You can start with no-code or low-code tooling like Zapier App Connector for simple automations. More advanced flows can use direct API calls. A basic understanding of REST endpoints and data mapping will help you build effective automations.
Logs and errors can be viewed in the GHL developer console or your integration platform. Implement structured logging, monitor failed requests, and set up alerts for repeated errors to maintain smooth operations.
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Complete Operations Catalog - 126 Actions & Triggers
