Authenticate requests to the Conversations API using standard OAuth 2.0 tokens or API keys as configured in your GHL account. Include the access token in the Authorization header and rotate credentials regularly.
Abstract uses secure OAuth credentials to authorize API calls to GHL. Store credentials safely, implement least-privilege access, and refresh tokens before expiry.
GET /conversations/:conversationsId; GET /conversations/search; conversations.write; POST /conversations/; PUT /conversations/:conversationsId; DELETE /conversations/:conversationsId; conversations/message.readonly; GET conversations/messages/:messageId/locations/:locationId/recording; GET conversations/locations/:locationId/messages/:messageId/transcription; GET conversations/locations/:locationId/messages/:messageId/transcription/download; conversations/message.write; POST /conversations/messages; POST /conversations/messages/inbound; POST /conversations/messages/upload; PUT /conversations/messages/:messageId/status; DELETE /conversations/messages/:messageId/schedule; DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: A new conversation is created in the Conversations API (via POST /conversations/).
Actions: Create a matching conversation in Abstract, log activity, and notify your team.
Method Path: POST /conversations/
Key fields: id, conversationsId, participants, status, createdAt
Trigger: New messages posted to a conversation (use POST /conversations/messages or inbound).
Actions: Retrieve transcription using GET /conversations/locations/:locationId/messages/:messageId/transcription and store in Abstract.
Method Path: POST /conversations/messages
Key fields: messageId, conversationsId, locationId, transcription
Trigger: Transcription is completed for a message
Actions: Retrieve transcription via GET conversations/locations/:locationId/messages/:messageId/transcription and analyze sentiment in Abstract.
Method Path: GET conversations/locations/:locationId/messages/:messageId/transcription
Key fields: messageId, locationId, transcription
No-code integration with visual workflows eliminates custom code.
Drag-and-drop automation to trigger actions from endpoints.
Easily map fields between the Conversations API and Abstract using placeholders.
A quick reference to common API terms and processes you’ll encounter when connecting GHL to Abstract.
A specific URL path and HTTP method used to access or manipulate a resource in an API.
The process of verifying identity to authorize API calls, typically via OAuth tokens or API keys.
A callback URL that notifies your system about events in real-time.
Text data derived from audio content after transcription.
Trigger on a new conversation to automatically send a friendly welcome message via the Conversations API.
Store transcripts in Abstract and make them searchable for context during support.
Analyze sentiment from transcripts to route conversations to the right agent or workflow.
Obtain OAuth credentials and configure authentication in Abstract.
Choose endpoints from the list (e.g., GET /conversations/:conversationsId).
Create automations in Abstract that react to API events.
The Conversations API is a RESTful interface that lets you manage conversations, messages, and transcripts within GHL. It supports common operations like creating conversations, posting messages, and retrieving transcriptions. This enables seamless automation with Abstract. To get started, obtain an API key or OAuth token, review the endpoint list, and begin building your workflow in Abstract using the provided placeholders.
Yes. The integration is designed for no-code workflows and visual builders in Abstract. You can trigger actions from API events, map fields with placeholders, and route conversations without writing code. If you need deeper customization, you can layer in small scripts, but the core experience is no-code.
Authenticate using OAuth 2.0 tokens or API keys as configured in GHL. Store credentials securely, rotate them regularly, and scope permissions to only what is needed. Include tokens in the Authorization header for each request to the API.
The available endpoints include conversation and message management, messaging actions, and transcription retrieval. Refer to the Endpoint List above for the exact paths and methods supported in your GHL-Conversations integration.
Yes. You can schedule messages or perform bulk uploads via the provided endpoints. Use the scheduling endpoints to pause or remove future messages as needed, and use bulk upload pathways to push multiple messages in a single flow.
Transcriptions can be retrieved with the transcription endpoints. You can download, view, or analyze transcripts within Abstract, enabling searchable histories and sentiment analysis.
See this glossary and terms section for definitions like API Endpoint, Authentication, Webhook, and Transcript. You can also refer to the endpoint list and Creative Ideas for practical context on how these terms apply to your integration.
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