Use the API key or OAuth credentials provided for the Conversations API to securely access resources from Abyssale.
To authorize Abyssale with the Conversations API, configure API credentials in Abyssale and grant the required scope (conversations.readonly). Store tokens securely and rotate them regularly.
Key endpoints include: GET /conversations/:conversationsId, GET /conversations/search, POST /conversations/, PUT /conversations/:conversationsId, DELETE /conversations/:conversationsId, GET /conversations/messages/:messageId/transcription, GET /conversations/locations/:locationId/messages/:messageId/transcription/download, POST /conversations/messages, POST /conversations/messages/inbound, POST /conversations/messages/upload, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule, DELETE /conversations/messages/email/:emailMessageId/schedule.
Trigger: When a new conversation is started in Abyssale, automatically create a corresponding conversation in the Conversations API.
Actions: POST /conversations/ to create, then GET /conversations/:conversationsId to verify details.
POST /conversations/ → GET /conversations/:conversationsId
Key fields: conversationsId, title, participants, status.
Trigger: After a conversation is created, pull in messages and associated transcriptions.
Actions: GET /conversations/messages/:messageId/transcription, GET /conversations/locations/:locationId/messages/:messageId/transcription/download, GET /conversations/locations/:locationId/messages/:messageId/transcription.
GET /conversations/messages/:messageId/transcription
Key fields: messageId, locationId, transcription.
Trigger: When a message is inbound or outbound, trigger status updates.
Actions: POST /conversations/messages, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule.
POST /conversations/messages, PUT /conversations/messages/:messageId/status, DELETE /conversations/messages/:messageId/schedule
Key fields: messageId, status, scheduleId.
Benefit 1: Build powerful automations without writing code.
Benefit 2: Centralized data flow between Abyssale and the Conversations API.
Benefit 3: Rapid prototyping with drag-and-drop triggers and actions.
Overview of essential elements in this integration: authentication, endpoints, triggers, actions, and data mapping.
Definition: The API surface used to manage and access conversation data within GHL.
Definition: The process to securely verify the identity of apps and users before accessing resources.
Definition: A mapped URL path in the API that performs a specific action.
Definition: Building integrations with visual tools and triggers, without writing code.
Automatically pull transcription results from a Conversation and push them into Abyssale tasks and assets.
Create or update Abyssale assets whenever a new conversation starts.
Send real-time alerts to Abyssale when conversations reach key events.
Register Abyssale in the Conversations API console and obtain API credentials with the necessary scope.
Set up triggers in Abyssale to listen for conversation events and map them to Conversations API endpoints.
Run tests, verify data integrity, and deploy the workflow to production with monitoring.
Answer: To authenticate, configure Abyssale with your Conversations API credentials (API key or OAuth). Ensure the credentials include the required scope (conversations.readonly) for read access and add write permissions where necessary. Store credentials securely using your vault or secret manager, and rotate them regularly. In practice, test the connection in a sandbox or development workspace before going live. Finally, implement token refresh logic to prevent interruptions during automated workflows. Tip: Use scoped credentials and least-privilege access to minimize risk, and monitor activity with audit logs to detect unusual usage patterns.
Answer: For a basic sync, you typically need GET /conversations/:conversationsId to fetch conversation details, GET /conversations/search to locate conversations, and POST /conversations/ to create new ones. If you plan to manage messages, include POST /conversations/messages and PUT /conversations/messages/:messageId/status to update delivery status. For transcripts, use GET /conversations/messages/:messageId/transcription and its download endpoint. Always validate response data and handle errors gracefully in your automation flows. Advanced users may add endpoints for inbound messages, uploading content, and scheduling deletions as part of lifecycle management.
Answer: Yes. No-code automation is supported by composing triggers and actions in the builder to call Conversations API endpoints (for example, create a conversation when a new task is created in Abyssale, then fetch transcripts). You can also map inbound messages and transcripts back to Abyssale assets without writing code. Start with a small workflow to test the connection, then expand with additional triggers as needed. Pro tip: Use test data and staged environments to iterate quickly and avoid impacting production data.
Answer: Data mapping involves aligning Abyssale fields (like asset IDs, project IDs, or task statuses) with Conversations API fields (like conversationsId, messageId, transcription). Use a data map to translate field names and formats, and handle nested structures (such as location IDs and transcripts) with clear rules. Validate mappings with sample payloads and set up error handling for mismatches. Documentation tips: keep a reference sheet of required vs. optional fields for each endpoint used in your flows.
Answer: When a message is scheduled or deleted, the integration should reflect the change in Abyssale assets and related tasks. If a message is deleted, remove or archive associated transcripts and update the conversation status accordingly. If scheduled, trigger a follow-up action or reminder in Abyssale. Maintain a log of changes for audit purposes and provide a rollback path in case of errors. Best practice: implement idempotent operations so repeated calls do not duplicate data or trigger unintended side effects.
Answer: Yes. Webhooks enable real-time updates from the Conversations API to Abyssale. Configure the webhook to notify Abyssale on events such as new conversations, inbound messages, or transcription updates. Ensure proper signature verification and secure delivery (HTTPS with TLS). If a webhook fails, implement retry logic and alerts to keep systems in sync. Tip: Use a dedicated endpoint in Abyssale that can handle retries and reconcile state after failures.
Answer: Practical credential management includes using a centralized secret store, rotating keys on a schedule, and granting least-privilege access. Maintain separate credentials for development, staging, and production, and monitor usage with access logs. Regularly review permissions and revoke unused keys. Document revision history for audits and compliance. Security best practice: implement automated alerts for credential leaks or anomalies and enforce IP allowlisting where feasible.
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Complete Operations Catalog - 126 Actions & Triggers
