The Conversations API uses OAuth 2.0 with scopes such as conversations.readonly. Retrieve your API credentials from the GHL developer console, grant access to the Zapier App Connector, and store tokens securely.
Configure the Zapier App Connector to authenticate against the Conversations API using OAuth client credentials, secure token storage, and regular secret rotations to keep data safe.
– GET /conversations/:conversationsId – GET /conversations/search – conversations.write (permission) – POST /conversations/ – PUT /conversations/:conversationsId – DELETE /conversations/:conversationsId – conversations/message.readonly – GET conversations/messages/:messageId/locations/:locationId/recording – GET conversations/locations/:locationId/messages/:messageId/transcription – GET conversations/locations/:locationId/messages/:messageId/transcription/download – conversations/message.write – POST /conversations/messages – POST /conversations/messages/inbound – POST /conversations/messages/upload – PUT /conversations/messages/:messageId/status – DELETE /conversations/messages/:messageId/schedule – DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: A conversation is created or updated to start automation workflows.
Actions: Retrieve a conversation, create a new conversation, or update its status.
GET /conversations/:conversationsId
id, conversationsId, status, participants, lastMessage, updatedAt
Trigger: When a conversation matches the configured search criteria.
Actions: Run search queries, filter results, and export data for downstream workflows.
GET /conversations/search
query, page, limit, filters, sort
Trigger: A new inbound message or a new message posted in a thread.
Actions: Post messages, update message status, or schedule deletions.
POST /conversations/messages
conversationId, content, sender, attachments, locale
Fast setup with zero coding required — simply connect the API and start mapping fields in Zapier.
Automatic data flow between GHL and Zapier App Connector keeps records in sync across conversations and messages.
Scalable automations across many conversations and messages with a few clicks and no code.
This glossary defines core terms like Conversations, Messages, Endpoints, Triggers, and Actions to help you build reliable automations between GHL and the Zapier App Connector.
A thread of chat interactions between participants in the GHL workspace.
Individual messages within a conversation that can trigger actions or be updated.
A defined API URL path used to perform a specific action.
A callback URL that receives real-time events from the API.
Automatically start a welcome conversation in GHL when a new user signs up in Zapier App Connector.
Create a conversation for new support tickets and push live updates to agents via Zapier automations.
Summarize long chats and post highlights to a Slack channel or email distribution list for quick review.
In your GHL dashboard, generate OAuth client credentials, note the client ID and secret, and configure the conversations.readonly scope.
In Zapier, add the App Connector and authorize access to the Conversations API using the credentials you generated.
Choose triggers and actions to design workflows that run across conversations and messages without writing code.
The Conversations API exposes endpoints to read, create, update, and delete conversations and their messages within GHL. It enables you to pull conversation data into your automations and trigger workflows based on conversation activity. By combining this with Zapier App Connector, you can build no-code workflows that respond to new conversations, updates, or message events.
The Zapier App Connector acts as your bridge between GHL’s Conversations API and thousands of apps in Zapier. It handles authentication, data mapping, and trigger/action orchestration so you can automate tasks without writing code.
No heavy coding is required. You can configure triggers, actions, and data fields in the Zapier UI. Some light understanding of API concepts helps, but the connector is designed for no-code automation.
Authentication is managed via OAuth 2.0 with client credentials. You’ll generate API credentials in GHL, then authorize the Zapier App Connector to use those credentials. Tokens should be stored securely and rotated periodically.
You can access a range of endpoints for conversations and messages, including getting a conversation, searching conversations, creating and posting messages, updating status, and scheduling deletions. The endpoints listed in this guide cover common use cases, and you can mix and match to fit your automations.
Yes. You can schedule deletions of messages and manage message status via endpoints like PUT /conversations/messages/:messageId/status and DELETE /conversations/messages/:messageId/schedule. This helps you automate lifecycle management for messages.
Absolutely. The setup is designed for no-code automation, with clear triggers, actions, and field mappings. If you need advanced scenarios, you can extend your workflows by combining multiple Zapier steps.
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Complete Operations Catalog - 126 Actions & Triggers
