Create a GHL Conversations API credential and assign scopes: conversations.readonly for reading data and conversations.write for creating or updating conversations.
Configure Accelevents to securely store and use the generated API credentials when calling the Conversations API, with token refresh handling and least-privilege access.
GET /conversations/:conversationsId; GET /conversations/search; POST /conversations/; PUT /conversations/:conversationsId; DELETE /conversations/:conversationsId; GET /conversations/messages/:messageId/locations/:locationId/recording; GET /conversations/locations/:locationId/messages/:messageId/transcription; GET /conversations/locations/:locationId/messages/:messageId/transcription/download; POST /conversations/messages; POST /conversations/messages/inbound; POST /conversations/messages/upload; PUT /conversations/messages/:messageId/status; DELETE /conversations/messages/:messageId/schedule; DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: when a new attendee registers for an event, automatically create a conversation thread in the Conversations API.
Actions: POST /conversations/ to create; GET /conversations/:conversationsId to retrieve; send an initial welcome message via POST /conversations/messages.
POST /conversations/; GET /conversations/:conversationsId; POST /conversations/messages
Key fields: conversationsId, attendeeId, messageId
Trigger: support agents need to locate previous chats when assisting attendees.
Actions: GET /conversations/search; filter by attendee, topic, or status; view transcripts via GET /conversations/messages/:messageId/transcription.
GET /conversations/search
Key fields: query, attendeeId, page, limit
Trigger: attendee replies or automated prompts require message updates.
Actions: POST /conversations/messages; PUT /conversations/messages/:messageId/status; DELETE /conversations/messages/:messageId/schedule.
POST /conversations/messages; PUT /conversations/messages/:messageId/status; DELETE /conversations/messages/:messageId/schedule
Key fields: messageId, status, content
Automate attendee engagement without writing code.
Coordinate messaging across events, sessions, and campaigns.
Access transcripts, recordings, and message history to improve support.
This glossary defines core concepts you’ll encounter when integrating the Conversations API with Accelevents.
A thread of messages between an attendee and your team or bot.
A readable record of spoken or typed messages, useful for search and accessibility.
A specific API route used to perform an action, such as retrieving a conversation.
A callback URL that receives real-time events from the API.
Trigger a friendly welcome message when attendees check in, with options to collect preferences.
Automatically share conversation highlights and transcripts after sessions.
Provide sponsor staff with a real-time messaging channel during events.
Obtain API keys and set scopes (conversations.readonly and conversations.write).
Map endpoints to your Accelevents workflows and guards in your app.
Run tests with sample attendees, review transcripts, then deploy.
Authentication is performed using API credentials issued in your developer console for the Conversations API. Include an Authorization header with a Bearer token and use the required scopes (conversations.readonly to read data and conversations.write to create or update conversations). Tokens should be stored securely and rotated regularly. Use least-privilege access to minimize risk. For Accelevents, keep credentials in a secure vault and refresh tokens as needed. Monitor for token expiry and implement error handling for invalid tokens.
For event-based messaging you typically need endpoints to create and fetch conversations, post messages, and retrieve or search transcripts. A common workflow includes POST /conversations/ to create, POST /conversations/messages to send, GET /conversations/search to locate conversations, GET /conversations/messages/:messageId/transcription to view transcripts, and PUT /conversations/messages/:messageId/status to update message status. Depending on your use case, you may also need GET /conversations/:conversationsId to fetch a thread and GET /conversations/messages/:messageId/locations/:locationId/recording for recordings.
Yes. Transcripts and recordings are accessible via the API when your credentials grant read access. Use GET /conversations/locations/:locationId/messages/:messageId/transcription to view transcripts and GET /conversations/locations/:locationId/messages/:messageId/transcription/download to download them. Ensure your app has the appropriate location and message permissions.
Yes — you can configure many flows with no code using Accelevents automation, triggers, and API calls. You can also leverage prebuilt connectors or templates to map attendees to conversations without writing code.
Essential scopes are conversations.readonly and conversations.write; you may also need location and message scopes for transcripts and recordings. Always follow data minimization and privacy requirements for attendee data.
Test endpoints in a sandbox or staging environment using tools like curl or Postman, or through your automation tool. Validate responses, status codes, and the presence of transcripts or recordings before going live.
API rate limits and quotas are defined in the API docs; monitor headers such as X-RateLimit-Remaining. Implement retries with exponential backoff and cache frequent queries to stay within limits.
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