To call the Conversations API, use your API key or OAuth token with the proper scope (conversations.readonly). Include the Authorization header in each request and rotate credentials regularly.
In Zapier, connect the Conversations API by selecting the correct account and granting the requested scopes. Test the connection before building a workflow.
GET /conversations/:conversationsId GET /conversations/search conversations.write POST /conversations/ PUT /conversations/:conversationsId DELETE /conversations/:conversationsId conversations/message.readonly GET conversations/messages/:messageId/locations/:locationId/recording GET conversations/locations/:locationId/messages/:messageId/transcription GET conversations/locations/:locationId/messages/:messageId/transcription/download conversations/message.write POST /conversations/messages POST /conversations/messages/inbound POST /conversations/messages/upload PUT /conversations/messages/:messageId/status DELETE /conversations/messages/:messageId/schedule DELETE /conversations/messages/email/:emailMessageId/schedule
Trigger: When a new conversation is created in GHL via the API, kick off your Zap.
Actions: Retrieve, update, or delete the conversation using GET, PUT, or DELETE on /conversations/:conversationsId.
GET /conversations/:conversationsId
conversationsId, subject, status, participants, createdAt
Trigger: You want to create a conversation from a Zap.
Actions: Use POST /conversations/ to create, returning the new conversationsId.
POST /conversations/
conversationsId, subject, participants, createdAt
Trigger: New message content from your app to attach to an existing conversation.
Actions: Use POST /conversations/messages to add a message, or GET /conversations/:conversationsId/messages to fetch messages.
POST /conversations/messages
messageId, conversationId, sender, content, timestamp
No-code automation of customer conversations and workflows.
Faster response times with automated routing and messaging.
Seamless data syncing to dashboards and reports.
Glossary of common terms you’ll encounter when connecting GHL Conversations API with the Zapier App Connector and how they relate to APIs, endpoints, triggers, and actions.
A specific URL you call to perform an action in the API.
An event that starts a Zapier workflow.
An operation performed by a Zap in response to a trigger.
A thread of messages between a user and your team in GHL.
Route messages to the right agent based on content, channel, and priority, powered by Zapier.
Automatically tag conversations with status, priority, and category for easier filtering.
Consolidate conversations, messages, and metrics from GHL into a single dashboard via Zapier.
Obtain API key or OAuth credentials from GHL for the Conversations API and configure your Zapier connection.
Connect Zapier to GHL Conversations API by granting the required scopes (conversations.readonly).
Create a Zap, select Triggers and Actions using the Conversations endpoints to automate a task.
Authentication uses an API key or OAuth token. Ensure the token has the conversations.readonly scope and include it in the Authorization header for every request. Rotate credentials regularly and keep them secure. In addition, consider using a dedicated service account for automated tasks to minimize token exposure and simplify access management.
There are dozens of endpoints depending on what you want to do with Conversations. Core operations include creating, reading, updating, and deleting conversations and messages as listed in the Endpoint List. The docs also cover special resources like transcripts and recordings for messages.
Yes. Use Zapier’s built-in testing features to verify a connection without writing code. You can run test triggers and actions to confirm data pulls and pushes work as expected. If needed, enable sandbox/test data in your GHL account to validate behavior without affecting production data.
Handle errors using standard HTTP status codes and error messages. Implement retries with exponential backoff and log errors for troubleshooting. Use Zapier’s built-in task history to monitor failed runs.
You don’t need to know every endpoint to start. Focus on the core operations you will automate (e.g., create, read/get, update, delete conversations, and send messages). You can expand later as your needs grow.
Data sync frequency depends on your Zapier workflow. Triggers can run on a schedule or in near real-time when supported by your app. Webhooks (where available) provide the closest to real-time updates.
Yes. Map fields between Zapier and the Conversations API to customize what data is passed. You can tailor which attributes are pulled or pushed for each step in the Zap.
Due to high volume, we will be upgrading our server soon!
Complete Operations Catalog - 126 Actions & Triggers
