Authenticate calls to the Conversations API with a Bearer token obtained from your GHL account. Ensure the token carries the conversations.readonly scope and rotate credentials regularly. Include Authorization: Bearer
Your Action Network app should authorize with GHL via OAuth2 to obtain access tokens. Use a standard OAuth2 flow, store tokens securely, and refresh as needed to maintain uninterrupted access.
– GET /conversations/:conversationsId — Retrieve a single conversation by ID. – GET /conversations/search — Search conversations by criteria such as date, status, or participant. – conversations.write — Create or update a conversation via the API. – POST /conversations/ — Create a new conversation. – PUT /conversations/:conversationsId — Update an existing conversation. – DELETE /conversations/:conversationsId — Remove a conversation. – conversations/message.readonly — Read messages within conversations. – GET conversations/messages/:messageId/locations/:locationId/recording — Retrieve a recording for a message. – GET conversations/locations/:locationId/messages/:messageId/transcription — Retrieve a transcription for a message. – GET conversations/locations/:locationId/messages/:messageId/transcription/download — Download a transcription. – API endpoint: conversations/message.write — Create or update a message in a conversation. – POST /conversations/messages — Create a new message. – POST /conversations/messages/inbound — Handle inbound messages. – POST /conversations/messages/upload — Upload messages in bulk. – PUT /conversations/messages/:messageId/status — Update the status of a message. – DELETE /conversations/messages/:messageId/schedule — Cancel a scheduled message. – DELETE /conversations/messages/email/:emailMessageId/schedule — Cancel a scheduled email message.
Trigger: A new contact is created in Action Network automatically starts a new conversation in GHL via POST /conversations/.
Actions: Post a new conversation with POST /conversations/ using mapped fields like name, email, and source; optionally update the contact with the conversationId.
POST /conversations/
Key fields: conversation title, participant identifiers, location, source to Action Network, and mapping to contact fields.
Trigger: New inbound message in Action Network should create or append a message in an existing GHL conversation.
Actions: Use POST /conversations/messages to add the message; update the conversation with references to Action Network identifiers.
POST /conversations/messages
Key fields: conversationsId, message content, sender, timestamp; map to Action Network message fields.
Trigger: Action Network events (task created, note added) trigger a new or updated GHL conversation.
Actions: Use GET /conversations/search to locate or create a thread, then update tags and status appropriately.
GET /conversations/search
Key fields: thread title, tags, status, actions to trigger next steps.
Automate data syncing between Action Network and GHL without writing code.
Improve response times by triggering conversations from events in Action Network.
Centralize customer context by aligning conversations with Action Network contacts.
This glossary defines common terms used in the integration between GHL and Action Network, including endpoints, triggers, and data mapping.
A URL path exposed by an API to perform a specific action, such as retrieving a conversation or posting a message.
The standard protocol used to authorize access to protected resources, typically issuing access tokens with scopes.
A method for real-time event delivery from one system to another via HTTP callbacks.
A string that authorizes API requests when included in Authorization headers.
Automatically generate and thread conversations in GHL when Action Network events occur, creating a unified support history.
Notify teams in GHL when Action Network tasks are updated, linking to conversation context.
Use GHL to summarize Action Network conversations for quick review and follow-up actions.
Obtain OAuth tokens for both systems and grant the necessary scopes, then store securely.
Align Action Network fields (contacts, messages) with GHL conversation fields using a mapping schema.
Run tests with test data, verify triggers and updates, then deploy to production.
You can automate the flow between Action Network and GHL to create, update, and read conversations and messages. This enables synchronized history and faster follow-ups. The integration supports both real-time events and batch processing for larger data sets.
No-code options are available via workflow automation tools and Zapier-style connectors that call the GHL Conversations API. For complex data transformations, simple scripting can be added, but many common scenarios can be accomplished without writing code.
Authentication uses OAuth 2.0 to obtain access tokens with the required scopes. Include the token in the Authorization header as Bearer
Key endpoints include GET /conversations/:conversationsId, POST /conversations/, POST /conversations/messages, and PUT /conversations/:conversationsId. These enable reading, creating, and updating conversations and messages. Refer to the endpoint list for a full catalog.
Field mapping aligns Action Network contact data with GHL conversation fields such as title, participants, and source. Create a mapping schema to ensure IDs, names, and timestamps are correctly aligned across systems.
Yes. Webhooks and event-driven triggers can be configured to push updates in real time from Action Network to GHL and vice versa, enabling timely responses and synchronized activity history.
Sample payloads and test data are typically available in the API documentation and developer portal. Use sandbox environments to validate mappings, triggers, and responses before production deployment.
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Complete Operations Catalog - 126 Actions & Triggers
