Authenticate your ActiveTrail integration with the Conversations API using API keys and OAuth scopes. Start by creating a GHL API key with the conversations.readonly scope, then securely store it in your ActiveTrail connector.
In ActiveTrail, authorize access to the GHL Conversations API by connecting your GHL account in the app settings. You will grant permissions for reading and writing conversations and messages as needed.
– GET /conversations/:conversationsId — Retrieve a single conversation – GET /conversations/search — Search conversations – conversations.write — Create or update a conversation – POST /conversations/ — Create a new conversation – PUT /conversations/:conversationsId — Update a conversation – DELETE /conversations/:conversationsId — Delete a conversation – conversations/message.readonly — Read message metadata – GET conversations/messages/:messageId/locations/:locationId/recording — Get message recording – GET conversations/locations/:locationId/messages/:messageId/transcription — Get transcription – GET conversations/locations/:locationId/messages/:messageId/transcription/download — Download transcription – conversations/message.write — Write a message – POST /conversations/messages — Send a new message – POST /conversations/messages/inbound — Inbound message handling – POST /conversations/messages/upload — Upload a message attachment – PUT /conversations/messages/:messageId/status — Update message status – DELETE /conversations/messages/:messageId/schedule — Cancel scheduled message – DELETE /conversations/messages/email/:emailMessageId/schedule — Cancel scheduled email
Trigger: When a user selects a conversation to view in ActiveTrail, fetch the data from GHL.
Actions: Call GET /conversations/:conversationsId and map fields such as id, participants, lastMessage, and status to ActiveTrail fields.
GET /conversations/:conversationsId
Key fields: conversationsId, status, lastMessage, participants
Trigger: User enters search terms in ActiveTrail.
Actions: Use GET /conversations/search and return results to ActiveTrail.
GET /conversations/search
Key fields: keywords, page, pageSize, status
Trigger: When a user starts a new chat from ActiveTrail.
Actions: Use POST /conversations/ to create a new conversation, then optionally POST /conversations/messages to send an initial message.
POST /conversations/
Key fields: initialMessage, participants, channel
Automate new conversations from ActiveTrail form submissions into GHL to trigger follow ups.
Keep message status synchronized to update subscribers in ActiveTrail.
Unify data between ActiveTrail and GHL for richer analytics.
Key elements include endpoints, authentication, payload structure, and error handling. This glossary defines common terms you will encounter.
A specific URL that performs an action when called by your app.
The process of proving identity to access the API via API keys or OAuth tokens.
The data sent with an API request or included in a response within structured formats like JSON.
A cap on how many requests you can make in a given time period to protect the API.
Use incoming form data in ActiveTrail to create or update a conversation in GHL and trigger personalized outreach.
Analyze transcripts to tailor replies in ActiveTrail campaigns and improve response rates.
Consolidate contact data from GHL and ActiveTrail for richer segmentation and targeting.
Create your GHL API key with the required scopes, then connect it from ActiveTrail settings and approve access.
Map ActiveTrail fields to GHL conversation fields (id, messages, transcripts) to ensure accurate data flow.
Run tests, verify data mapping, then deploy automation and monitor for any issues.
Yes. You can connect without custom code using the built in no code connectors in ActiveTrail. Provide your GHL API key with the required conversations scopes and enable the connector. This setup lets you pull conversations and post messages directly from ActiveTrail. Once connected, you can start mapping fields and triggering automations based on conversation events to automate follow ups and engagement.
ActiveTrail needs read access to fetch conversations and, if you plan to post messages, write access as well. Start with the minimal scopes required and expand only as needed. Always store credentials securely and rotate keys periodically.
Yes. If you authorize the appropriate scopes (for example, conversations.readonly for reads and conversations.write or messages.write for writes), you can read and write conversations and messages from ActiveTrail. Ensure your API key usage complies with the endpoint permissions you’ve granted. Keep a clear mapping of fields to avoid data mismatches when syncing between systems.
To test the connection, run a small test workflow within ActiveTrail that calls a GET on a sample conversation or performs a minimal search. Check the returned data for expected fields and ensure the mapping aligns with your ActiveTrail fields. Resolve any authentication or permission issues before going to production.
Yes, rate limits apply. If you hit limits, implement exponential backoff and retry logic. Check API response headers for remaining quota and reset times, and consider batching requests where possible to stay within limits.
The endpoint list is provided in the Endpoint section of this guide. You can also view detailed endpoint docs within the GHL developer portal. Use the examples in the Best Connections section to guide your implementation.
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