Authenticate the Surveys API within your GHL workflow by generating an API key and granting the Surveys API scope to your GHL account. Store credentials securely and renew tokens before expiry.
Authorize APPNAME by providing its credentials to the integration, ensuring the correct scopes and permissions to read surveys and publish posts.
API Endpoint 1: POST /social-media-posting/:locationId/posts — Create a new social post from survey data. API Endpoint 2: PUT /social-media-posting/:locationId/posts/:id — Update an existing post. API Endpoint 3: DELETE /social-media-posting/:locationId/posts/:id — Delete a post. API Endpoint 4: PATCH /social-media-posting/:locationId/posts/:id — Partial update of a post.
Trigger: A new survey result is submitted, initiating a post creation.
Actions: Map survey fields to post content, attach metadata, and POST to location via endpoint 1.
POST /social-media-posting/:locationId/posts
Key fields: locationId, content, schedule_time, survey_id
Trigger: New responses modify existing survey data used in a post.
Actions: Use PUT/PATCH to update the post content with latest survey values.
PUT /social-media-posting/:locationId/posts/:id
Key fields: id, locationId, content, last_updated
Trigger: Survey results indicate a post is no longer relevant.
Actions: Use DELETE to remove posts that should be archived.
DELETE /social-media-posting/:locationId/posts/:id
Key fields: id, locationId
Frictionless automation with pre-built endpoints reduces manual data handling.
Faster time-to-value as you skip custom development and start delivering survey-driven posts quickly.
Enhanced security with role-based access and audit trails across both systems.
A quick glossary of terms used in this guide and how they relate to GHL, APPNAME, endpoints, and data flow.
GHL is the API-driven platform that connects apps, automates workflows, and drives no-code integrations.
The API exposed to manage surveys, responses, and related data for integration with APPNAME.
APPNAME represents ManageEngine ServiceDesk Plus Cloud in this guide, the target app for the GHL connection.
A URL path and HTTP method used to perform a specific action against an API.
Publish sentiment updates to social channels as soon as survey responses arrive.
Push survey insights into ticket notes or customer updates in APPNAME.
Summarize weekly survey results into a social recap post for audience engagement.
Obtain and securely store API keys or OAuth tokens for both GHL and APPNAME, granting the minimum required scopes.
Configure field mappings so survey data populates posts accurately (locationId, content, schedule_time, etc.).
Run test transactions, verify results, and set up basic monitoring for failures and retries.
Answer: Authenticate using OAuth or API keys; ensure the required scopes include access to both systems’ data. In GHL, store credentials securely and renew tokens before expiry. In APPNAME, grant the integration the necessary permissions to post content and read survey data.
Answer: The essential endpoints are POST /social-media-posting/:locationId/posts, PUT /social-media-posting/:locationId/posts/:id, DELETE /social-media-posting/:locationId/posts/:id, and PATCH /social-media-posting/:locationId/posts/:id. These enable creating, updating, deleting, and partially updating posts.
Answer: Yes. You can map survey fields to APPNAME’s post content or custom fields. Use templates and dynamic mappings to ensure posts reflect the latest survey data.
Answer: Use role-based access, audit logs, and scoped tokens. Rotate API keys and restrict permissions to the minimum necessary.
Answer: Test in a sandbox or staging environment by performing sample posts and verifying results in both systems. Review activity logs for any errors.
Answer: Enable retries and backoff, monitor API usage, and set up alerting on failures. Check both GHL and APPNAME dashboards for detailed logs.
Answer: Rate limits vary by plan. Plan for peak posting times and implement exponential backoff to avoid hitting quotas.
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Complete Operations Catalog - 126 Actions & Triggers
