Authenticate using your API key or OAuth token to securely call the Surveys API endpoints.
Configure ServiceNow to securely store credentials and request tokens when needed.
Key Endpoints used in this integration include POST /social-media-posting/:locationId/posts, PUT /social-media-posting/:locationId/posts/:id, DELETE /social-media-posting/:locationId/posts/:id, and PATCH /social-media-posting/:locationId/posts/:id. Others exist but may not be used on every page.
Trigger: new content draft or survey result in ServiceNow
Actions: map fields from ServiceNow to the Surveys API and call POST /social-media-posting/:locationId/posts
POST /social-media-posting/:locationId/posts
Required: locationId, content, visibility; optional: scheduledAt
Trigger: post edits in ServiceNow
Actions: call PUT /social-media-posting/:locationId/posts/:id to update content
PUT /social-media-posting/:locationId/posts/:id
Required: locationId, id; content is optional but commonly updated
Trigger: content retirement or lifecycle changes
Actions: call DELETE /social-media-posting/:locationId/posts/:id to remove a post
DELETE /social-media-posting/:locationId/posts/:id
Required: locationId, id
Fast setup with pre-built endpoints and field mappings reduces time to value.
No‑code automation between Surveys API and ServiceNow streamlines publishing workflows.
Auditable activity and centralized control support governance and reporting.
Key elements include authentication, endpoint paths, field mappings, and lifecycle events across Surveys API and ServiceNow.
API: a defined interface that lets apps talk to the Surveys API.
OAuth: a secure authorization flow used to obtain access tokens.
Endpoint: a URL path that performs a specific action in the Surveys API.
Location ID: the identifier for a social location in Surveys API used by the endpoints.
Trigger social posts automatically when ServiceNow survey results meet predefined thresholds.
Use templates to publish coordinated posts across channels via the Surveys API endpoints.
Maintain a complete log of API calls and published content for governance.
Obtain API credentials for Surveys API and securely store tokens in ServiceNow.
Map ServiceNow fields to Surveys API endpoints and define triggers.
Run end-to-end tests, verify responses, and enable production workflows.
No heavy coding is required for common setups. You can use the provided endpoints and field mappings to automate posting from ServiceNow to the Surveys API. If you have advanced needs, lightweight scripting can be used to customize payloads. The goal is to enable a mostly no-code workflow while providing hooks for power users.
Not every endpoint is needed for every page. Start with POST to create, then use PUT/PATCH for updates and DELETE for cleanup as your workflow grows. You can cherry-pick endpoints based on your use case.
Rate limits apply per subscription. Check your plan quotas in the Surveys API dashboard and design requests to batch or stagger calls when high volume is expected.
Handle errors with standard HTTP status codes and structured responses. Implement retries for transient failures and log error details in ServiceNow and Surveys API dashboards to diagnose issues quickly.
Use secure methods (OAuth or API keys), rotate credentials regularly, and restrict access to tokens. Store secrets in your secure vaults and monitor abuse with logging and alerts.
Yes, field mappings can be configured in a no‑code UI or via payload transformations in the Surveys API to align ServiceNow data with endpoint requirements.
Logs are available in the Surveys API dashboard and in ServiceNow’s integration logs. You can audit calls, payloads, and status codes for each workflow.
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Complete Operations Catalog - 126 Actions & Triggers
