Authenticate requests to the Workflows API using your GHL API token. Use OAuth2 or API keys as provided by the platform, and scope the token to surveys.readonly for read-only access during this integration.
Site24x7 authentication relies on API tokens issued by Site24x7. Store tokens securely and rotate them per security best practices. Grant least privilege for the integration.
GET /surveys/ — Retrieve surveys from the connected Site24x7 source through the Workflows API. GET /surveys/submissions — Retrieve survey submissions from Site24x7 via the Workflows API.
Trigger: a new or updated survey in Site24x7 starts a fetch to sync the latest surveys into Workflows API.
Actions: map fields (survey_id, title, status) and upsert records in Workflows API; handle duplicates gracefully.
GET /surveys/
survey_id, title, status, last_modified
Trigger: new submissions arrive in Site24x7 and should be appended to Workflows API.
Actions: create submission records linked to surveys; parse responder and answers.
GET /surveys/submissions
submission_id, survey_id, responder, answers, submitted_at
Trigger: schedule-based batch sync or on-demand import for historical data
Actions: batch upsert of surveys and submissions; error handling and retry logic
N/A or batch API import endpoints (to be configured)
N/A
Automate data syncing without writing code; visual field mappings align surveys, submissions, and responses.
Real-time or scheduled sync improves dashboards and automation accuracy.
Scales with your data growth while keeping maintenance lightweight.
This glossary defines API token, endpoint, trigger, mapping, and field alignment used in the Site24x7 ↔ Workflows API connection.
A secret key used to authenticate requests between Site24x7 and the Workflows API; keep it confidential and rotate regularly.
A specific URL in the Workflows API that performs a defined action, such as retrieving surveys or submissions.
Process of proving identity before allowing access to data, typically via tokens or OAuth.
The process of aligning fields between Site24x7 data and the Workflows API schema for seamless sync.
Build a live dashboard in GHL showing survey counts, statuses, and recent responses pulled from Site24x7 via the Workflows API.
Set up trigger-based alerts in GHL when new Site24x7 submissions arrive, with actions to notify teams or update records.
Import historical surveys and submissions in batches to bring your data up to date without manual work.
Generate and securely store a GHL API token; set the scope to surveys.readonly and limit exposure.
Define endpoint paths, map survey and submission fields, and set triggers for updates and new data.
Run test runs, check logs, verify data integrity, and roll out to production with monitoring.
No coding is required for basic integration setup. The Workflows API and Site24x7 connectors are designed for visual configuration and field mapping. If you need advanced logic, you can extend with simple scripts, but most teams run everything through the UI. Tip: start with a small data subset to validate mappings and triggers before scaling up.
The primary endpoints showcased are GET /surveys/ and GET /surveys/submissions. Additional endpoints can be added as you expand usage, but this page focuses on the two core paths necessary to begin syncing surveys and responses from Site24x7.
Use the mappings section to align fields from Site24x7 (survey_id, title, status, etc.) to the Workflows API schema. Validate with test runs and adjust data types to avoid errors.
Tokens issued by Site24x7 for API access or OAuth-based authentication are supported. Always follow security best practices, including token rotation and least privilege.
Synchronization can be real-time with webhooks or near real-time with polling intervals. Start with hourly checks and adjust based on data volume and SLA requirements.
Yes. Rate limits apply on both ends. If you hit limits, implement backoff strategies, stagger requests, and batch operations where possible.
Use the built-in logs in the console and the Workflows API monitor. You can also enable alerts to notify your team on failures.
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